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Unplanned Outage: E-list mail delayed

Last Updated:
2021-05-10 08:22:27
Event:
2021-05-09 07:56:00
Status:
Closed
Brief Description:
The main e-list server was unresponsive on Sunday, May 9, 2021, starting at 7:56 am. IT staff resolved the issue by restarting the server and https://www.list.cornell.edu was back in operation at 3:28pm.
User Impact:
Some e-list mail was delayed until after the restart.
Workaround:
There is no workaround for this issue
Current Status:
The e-list service has been restored.
Services Affected:
Bulk Email
Subsites Affected:
E-lists (Lyris)
Full Description:
The main e-list server was unresponsive on Sunday, May 9, 2021, starting at 7:56 am.

IT staff resolved the issue by restarting the server and as of 3:28 pm https://www.list.cornell.edu was back in operation. After the restart, the e-list service processed and delivered the backlogged email traffic.
CIT TDX ID:
342379



Timeline of Changes

Description Current Status Date Time
The main e-list server was unresponsive on Sunday, May 9, 2021, starting at 7:56 am. IT staff resolved the issue by restarting the server and as of 3:28 pm https://www.list.cornell.edu was back in operation. After the restart, the e-list service processed and delivered the backlogged email traffic. The e-list service has been restored. 2021-05-10 08:22:27