Unplanned Outage: E-list mail delayed
Last Updated:
2021-05-10 12:22:27
Event:
2021-05-09 11:56:00
Status:
Closed
Brief Description:
The main e-list server was unresponsive on Sunday, May 9, 2021, starting at 7:56 am.
IT staff resolved the issue by restarting the server and https://www.list.cornell.edu was back in operation at 3:28pm.
User Impact:
Some e-list mail was delayed until after the restart.
Workaround:
There is no workaround for this issue
Current Status:
The e-list service has been restored.
Services Affected:
Bulk Email
Subsites Affected:
Email for Faculty and Staff
Full Description:
The main e-list server was unresponsive on Sunday, May 9, 2021, starting at 7:56 am.
IT staff resolved the issue by restarting the server and as of 3:28 pm https://www.list.cornell.edu was back in operation. After the restart, the e-list service processed and delivered the backlogged email traffic.
IT staff resolved the issue by restarting the server and as of 3:28 pm https://www.list.cornell.edu was back in operation. After the restart, the e-list service processed and delivered the backlogged email traffic.
CIT TDX ID:
342379
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The main e-list server was unresponsive on Sunday, May 9, 2021, starting at 7:56 am. IT staff resolved the issue by restarting the server and as of 3:28 pm https://www.list.cornell.edu was back in operation. After the restart, the e-list service processed and delivered the backlogged email traffic. | The e-list service has been restored. | 2021-05-10 | 12:22:27 |