Performance Issue: Cornell email to some alumni accounts is being delayed
Last Updated:
2021-05-10 11:37:52
Event:
2021-05-07 15:23:00
Status:
Closed
Brief Description:
Some Cornell email sent to alumni accounts is being delayed. Email service provider optimum.com is blocking alumni email coming from Cornell. IT staff have contacted the vendor.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
IT staff report that the issue appears to be resolved.
Services Affected:
Email and Calendar
Full Description:
Some Cornell email sent to alumni accounts is being delayed. Email service provider optimum.com is blocking alumni email coming from Cornell. IT staff have contacted the vendor.
CIT TDX ID:
341788
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some Cornell email sent to alumni accounts is being delayed. Email service provider optimum.com is blocking alumni email coming from Cornell. IT staff have contacted the vendor. | IT staff report that the issue appears to be resolved. | 2021-05-10 | 11:37:52 |
| Some Cornell email sent to alumni accounts is being delayed. Email service provider optimum.com is blocking alumni email coming from Cornell. IT staff have contacted the vendor. | IT staff have contacted the vendor to resolve the issue. | 2021-05-07 | 15:33:32 |