Performance Issue: E-list Mail Blocked by Hotmail.com, Outlook.com and Other Microsoft Domains
Last Updated:
2021-05-06 14:33:06
Event:
2021-05-03 20:40:00
Status:
Closed
Brief Description:
The main e-list server (Y1) has been unable to send email to @hotmail.com, @outlook.com and other Microsoft-hosted domains since Thursday, April 29, 2021, about 2:14pm.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Bulk Email
Subsites Affected:
Email for Faculty and Staff
Full Description:
The main e-list server (Y1) has been unable to send email to @hotmail.com, @outlook.com and other Microsoft-hosted domains since Thursday, April 29, 2021, about 2:14pm. There may have been delivery issues since April 26.
IT staff are working to engage Microsoft to unblock our e-list emails to these addresses. We do not yet have an ETA for resolutions. Until the issue is resolved, e-list members with email addresses on the affected domains will not receive e-list messages and will be put on "hold."
IT staff are working to engage Microsoft to unblock our e-list emails to these addresses. We do not yet have an ETA for resolutions. Until the issue is resolved, e-list members with email addresses on the affected domains will not receive e-list messages and will be put on "hold."
CIT TDX ID:
337422
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The main e-list server (Y1) has been unable to send email to @hotmail.com, @outlook.com and other Microsoft-hosted domains since Thursday, April 29, 2021, about 2:14pm. There may have been delivery issues since April 26. IT staff are working to engage Microsoft to unblock our e-list emails to these addresses. We do not yet have an ETA for resolutions. Until the issue is resolved, e-list members with email addresses on the affected domains will not receive e-list messages and will be put on "hold." | The issue has been resolved. | 2021-05-04 | 13:55:29 |
| The main e-list server (Y1) has been unable to send email to @hotmail.com, @outlook.com and other Microsoft-hosted domains since Thursday, April 29, 2021, about 2:14pm. There may have been delivery issues since April 26. IT staff are working to engage Microsoft to unblock our e-list emails to these addresses. We do not yet have an ETA for resolutions. Until the issue is resolved, e-list members with email addresses on the affected domains will not receive e-list messages and will be put on "hold." | IT staff are working to engage Microsoft to unblock our e-list emails to these addresses. We do not yet have an ETA for resolutions. | 2021-05-03 | 20:43:29 |