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Performance Issue: E-list Mail Blocked by Hotmail.com, Outlook.com and Other Microsoft Domains

Last Updated:
2021-05-06 10:33:06
Event:
2021-05-03 16:40:00
Status:
Closed
Brief Description:
The main e-list server (Y1) has been unable to send email to @hotmail.com, @outlook.com and other Microsoft-hosted domains since Thursday, April 29, 2021, about 2:14pm.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
The main e-list server (Y1) has been unable to send email to @hotmail.com, @outlook.com and other Microsoft-hosted domains since Thursday, April 29, 2021, about 2:14pm. There may have been delivery issues since April 26.

IT staff are working to engage Microsoft to unblock our e-list emails to these addresses. We do not yet have an ETA for resolutions. Until the issue is resolved, e-list members with email addresses on the affected domains will not receive e-list messages and will be put on "hold."
CIT TDX ID:
337422



Timeline of Changes

Description Current Status Date Time
The main e-list server (Y1) has been unable to send email to @hotmail.com, @outlook.com and other Microsoft-hosted domains since Thursday, April 29, 2021, about 2:14pm. There may have been delivery issues since April 26. IT staff are working to engage Microsoft to unblock our e-list emails to these addresses. We do not yet have an ETA for resolutions. Until the issue is resolved, e-list members with email addresses on the affected domains will not receive e-list messages and will be put on "hold." The issue has been resolved. 2021-05-04 09:55:29
The main e-list server (Y1) has been unable to send email to @hotmail.com, @outlook.com and other Microsoft-hosted domains since Thursday, April 29, 2021, about 2:14pm. There may have been delivery issues since April 26. IT staff are working to engage Microsoft to unblock our e-list emails to these addresses. We do not yet have an ETA for resolutions. Until the issue is resolved, e-list members with email addresses on the affected domains will not receive e-list messages and will be put on "hold." IT staff are working to engage Microsoft to unblock our e-list emails to these addresses. We do not yet have an ETA for resolutions. 2021-05-03 16:43:29