Performance Issue: Customers reporting performance issues with List Manager
Last Updated:
2021-04-22 00:45:12
Event:
2021-04-15 13:02:00
Status:
Closed
Brief Description:
Customers are reporting performance issues with list manager (e-Lists). CIT has doubled the processing capacity of the cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
CIT has doubled the processing capacity of the cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements as needed.
Services Affected:
Bulk Email
Subsites Affected:
Canvas
Full Description:
Customers are reporting performance issues with list manager (e-Lists). CIT has upgraded the e-list gateway to 8 CPUs (from 4) on the Amazon Web Services (AWS) cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements as needed.
CIT TDX ID:
322376
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Customers are reporting performance issues with list manager (e-Lists). CIT has upgraded the e-list gateway to 8 CPUs (from 4) on the Amazon Web Services (AWS) cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements as needed. | CIT has doubled the processing capacity of the cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements as needed. | 2021-04-19 | 18:51:29 |
| Customers are reporting performance issues with list manager (e-Lists). CIT has upgraded the e-list gateway to 8 CPUs (from 4) on the Amazon Web Services (AWS) cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements. | CIT has doubled the processing capacity of the cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements. | 2021-04-16 | 19:54:22 |
| Customers are reporting performance issues with list manager (e-Lists). CIT is investigating. | CIT is investigating. | 2021-04-15 | 14:44:30 |
| Customers are reporting performance issues with list manager (e-Lists). CIT is investigating. | Ongoing | 2021-04-15 | 13:17:32 |