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Performance Issue: Customers reporting performance issues with List Manager

Last Updated:
2021-04-21 20:45:12
Event:
2021-04-15 09:02:00
Status:
Closed
Brief Description:
Customers are reporting performance issues with list manager (e-Lists). CIT has doubled the processing capacity of the cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
CIT has doubled the processing capacity of the cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements as needed.
Services Affected:
Mass Email
Subsites Affected:
Bulkmail
Full Description:
Customers are reporting performance issues with list manager (e-Lists). CIT has upgraded the e-list gateway to 8 CPUs (from 4) on the Amazon Web Services (AWS) cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements as needed.
CIT TDX ID:
322376



Timeline of Changes

Description Current Status Date Time
Customers are reporting performance issues with list manager (e-Lists). CIT has upgraded the e-list gateway to 8 CPUs (from 4) on the Amazon Web Services (AWS) cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements as needed. CIT has doubled the processing capacity of the cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements as needed. 2021-04-19 14:51:29
Customers are reporting performance issues with list manager (e-Lists). CIT has upgraded the e-list gateway to 8 CPUs (from 4) on the Amazon Web Services (AWS) cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements. CIT has doubled the processing capacity of the cloud-based host to mitigate the e-list performance issues. We will continue to monitor and make further improvements. 2021-04-16 15:54:22
Customers are reporting performance issues with list manager (e-Lists). CIT is investigating. CIT is investigating. 2021-04-15 10:44:30
Customers are reporting performance issues with list manager (e-Lists). CIT is investigating. Ongoing 2021-04-15 09:17:32