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Performance Issue: E-List service restored at 9PM on 4/13/2021

Last Updated:
2021-04-13 22:51:25
Event:
2021-04-13 20:32:00
Status:
Closed
Brief Description:
The e-list service is back in full operation. The main server, managed via https://www.list.cornell.edu was unavailable due to an internal memory fault at 20:32. It was restarted at 21:10.
User Impact:
The main server, managed via https://www.list.cornell.edu was unavailable at 20:32. It was restarted at 21:10. During that time email was delayed and queued and the administrative web interfaces were unavailable. Now that service is restored, all backlogged e-list email was processed and sent out. The web interface is available again.
Workaround:
There is no workaround for this issue
Current Status:
Closed
Services Affected:
Bulk Email
Subsites Affected:
Bulkmail
Full Description:
The e-list service is back in full operation. The main server, managed via https://www.list.cornell.edu was unavailable due to an internal memory fault at 20:32. It was restarted at 21:10. During that time email was delayed and queued and the administrative web interfaces were unavailable. Now that service is restored, all backlogged e-list email was processed and sent out. The web interface is available.
CIT TDX ID:
320993



Timeline of Changes

Description Current Status Date Time
The e-list service is back in full operation. The main server, managed via https://www.list.cornell.edu was unavailable due to an internal memory fault at 20:32. It was restarted at 21:10. During that time email was delayed and queued and the administrative web interfaces were unavailable. Now that service is restored, all backlogged e-list email was processed and sent out. The web interface is available. Closed 2021-04-13 22:50:30