Performance Issue: Canvas users encountering errors connecting to site
Last Updated:
2021-03-25 21:51:25
Event:
2021-03-25 12:57:00
Status:
Closed
Brief Description:
Canvas users are encountering errors connecting to the service. IT staff have reported the issue to the vendor.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor (Canvas) is reporting that they have resolved the issue and that Canvas is again functioning as expected.
Services Affected:
Learning Technologies
Full Description:
Canvas users are encountering errors connecting to the service. IT staff have reported the issue to the vendor, who are investigating.
Users trying to connect may encounter the following error:
"This website is under heavy load (request timed out)
We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later."
Users trying to connect may encounter the following error:
"This website is under heavy load (request timed out)
We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later."
CIT TDX ID:
303804
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Canvas users are encountering errors connecting to the service. IT staff have reported the issue to the vendor, who are investigating. Users trying to connect may encounter the following error: "This website is under heavy load (request timed out) We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later." | The vendor (Canvas) is reporting that they have resolved the issue and that Canvas is again functioning as expected. | 2021-03-25 | 21:51:25 |
| Canvas users are encountering errors connecting to the service. IT staff have reported the issue to the vendor, who are investigating. Users trying to connect may encounter the following error: "This website is under heavy load (request timed out) We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later." | The vendor (Canvas) is reporting that they have resolved the issue and that Canvas is again functioning as expected. IT staff will continue to monitor the situation. | 2021-03-25 | 15:18:07 |
| Canvas users are encountering errors connecting to the service. IT staff have reported the issue to the vendor, who are investigating. Users trying to connect may encounter the following error: "This website is under heavy load (request timed out) We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later." | Canvas users are encountering errors connecting to the service. IT staff have reported the issue to the vendor, who are investigating. | 2021-03-25 | 13:06:36 |