Performance Issue: Issues With Some Cornell Websites Hosted with Pantheon and Acquia
Last Updated:
2021-03-25 16:18:51
Event:
2021-03-24 17:36:00
Status:
Closed
Brief Description:
Pantheon and Acquia, who both provide hosting for Cornell websites, are having issues that are affecting the availability of some Cornell websites.
User Impact:
Issues visiting and accessing some Cornell websites hosted with Pantheon and Acquia.
Workaround:
There is no workaround for this issue
Current Status:
Both Pantheon (closed 3/24/2021 at 6:30pm) and Acquia (closed 3/25/2021 at 11:15am) have resolved and closed their alerts. All sites hosted on either platform should be responding and functioning as normal
Services Affected:
Managed Web Hosting
Full Description:
Pantheon and Acquia, who both provide hosting for Cornell websites are having issues that are affecting the availability of some Cornell websites. For more information, please see the vendor status pages. https://status.pantheon.io/
https://status.acquia.com/
https://status.acquia.com/
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Pantheon and Acquia, who both provide hosting for Cornell websites are having issues that are affecting the availability of some Cornell websites. For more information, please see the vendor status pages. https://status.pantheon.io/ https://status.acquia.com/ | Both Pantheon (closed 3/24/2021 at 6:30pm) and Acquia (closed 3/25/2021 at 11:15am) have resolved and closed their alerts. All sites hosted on either platform should be responding and functioning as normal | 2021-03-25 | 16:18:51 |
| Pantheon and Acquia, who both provide hosting for Cornell websites are having issues that are affecting the availability of some Cornell websites. For more information, please see the vendor status pages. https://status.pantheon.io/ https://status.acquia.com/ | Pantheon has announced that they have implemented a fix and they are continuing to monitor the situation. Acquia has provided an update that they are still restoring services. | 2021-03-24 | 20:58:52 |
| Pantheon and Acquia, who both provide hosting for Cornell websites are having issues that are affecting the availability of some Cornell websites. For more information, please see the vendor status pages. https://status.pantheon.io/ https://status.acquia.com/ | There are reports of better performance for affected Cornell websites. The vendors have not yet announced that the issues are resolved. | 2021-03-24 | 20:47:07 |
| Pantheon and Acquia, who both provide hosting for Cornell websites are having issues that are affecting the availability of some Cornell websites. For more information, please see the vendor status pages. https://status.pantheon.io/ https://status.acquia.com/ Sites that may be affected intermittently include: https://admissions.cornell.edu https://admit.cornell.edu https://finaid.cornell.edu https://intranet.gradschool.cornell.edu https://newstudents.cornell.edu https://pe.cornell.edu https://recreation.athletics.cornell.edu https://studentemployment.cornell.edu https://alicecookhouse.cornell.edu https://carlbeckerhouse.cornell.edu https://chimes.cornell.edu https://florarosehouse.cornell.edu https://fsap.cornell.edu https://hansbethehouse.cornell.edu https://hazing.cornell.edu https://health.cornell.edu https://ncre.cornell.edu https://registrar.cornell.edu https://scl.cornell.edu https://sds.cornell.edu https://ssit.scl.cornell.edu https://studenthealthbenefits.cornell.edu https://westcampushousesystem.cornell.edu https://williamkeetonhouse.cornell.edu | There are intermittent issues with some Cornell websites hosted with Pantheon and Acquia. Trying to reload again after a wait may work. The vendors are continuing to work on the problems. | 2021-03-24 | 18:24:20 |
| Pantheon and Acquia, who both provide hosting for Cornell websites are having issues that are affecting the availability of some Cornell websites. For more information, please see the vendor status pages. https://status.pantheon.io/ https://status.acquia.com/ Sites that may be affected intermittently include: admissions.cornell.edu admit.cornell.edu finaid.cornell.edu intranet.gradschool.cornell.edu newstudents.cornell.edu pe.cornell.edu recreation.athletics.cornell.edu studentemployment.cornell.edu alicecookhouse.cornell.edu carlbeckerhouse.cornell.edu chimes.cornell.edu florarosehouse.cornell.edu fsap.cornell.edu hansbethehouse.cornell.edu hazing.cornell.edu health.cornell.edu ncre.cornell.edu registrar.cornell.edu scl.cornell.edu sds.cornell.edu ssit.scl.cornell.edu studenthealthbenefits.cornell.edu westcampushousesystem.cornell.edu williamkeetonhouse.cornell.edu | There are intermittent issues with some Cornell websites hosted with Pantheon and Acquia. Trying to reload again after a wait may work. The vendors are continuing to work on the problems. | 2021-03-24 | 18:17:32 |
| Pantheon and Acquia, who both provide hosting for some Cornell websites are having issues that are affecting some Cornell websites. For more information, please see the vendor status pages. https://status.pantheon.io/ https://status.acquia.com/ | There are intermittent issues with web content that is not cached, such as logins, infrequently visited pages, and the like. Trying to reload after a short period may work. The vendors are continuing to work on the problems. | 2021-03-24 | 18:04:48 |
| Pantheon and Acquia, who both provide hosting for some Cornell websites, are reporting they are having issues. Cornell staff are investigating whether the problems are affecting Cornell websites. For more information, please see the vendor status pages. https://status.pantheon.io/ https://status.acquia.com/ | Cornell staff are investigating whether the problems are affecting Cornell websites. | 2021-03-24 | 17:39:18 |