Skip to main content

Performance Issue: Zoom Alternative Hosts Removed From Some Meetings

Last Updated:
2021-03-11 14:14:09
Event:
2021-02-03 17:54:00
Status:
Closed
Brief Description:
There are reports of alternative hosts being removed from Zoom recurring meetings that have no fixed time when a setting is changed and saved.
User Impact:
Alternative hosts are being removed from Zoom recurring meetings that have no fixed time. Alternative hosts are dropped once a setting has been changed and saved. While the alternative host shows up in the meeting summary, selecting edit makes them disappear from the text field at the bottom.
Workaround:
There is no workaround for this issue
Current Status:
Zoom is reporting that this problem is resolved by the most recent application update. Users experiencing the issue in the desktop client should update their client to fix the problem.
Services Affected:
Web and Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
There are reports of alternative hosts being removed from Zoom recurring meetings that have no fixed time. Affected meetings drop any alternative host once a setting has been changed and saved. While the alternative host shows up in the meeting summary, selecting edit makes them disappear from the text field at the bottom.
CIT TDX ID:
255505



Timeline of Changes

Description Current Status Date Time
There are reports of alternative hosts being removed from Zoom recurring meetings that have no fixed time. Affected meetings drop any alternative host once a setting has been changed and saved. While the alternative host shows up in the meeting summary, selecting edit makes them disappear from the text field at the bottom. Zoom is reporting that this problem is resolved by the most recent application update. Users experiencing the issue in the desktop client should update their client to fix the problem. 2021-03-11 14:14:09
There are reports of alternative hosts being removed from Zoom recurring meetings that have no fixed time. Affected meetings drop any alternative host once a setting has been changed and saved. While the alternative host shows up in the meeting summary, selecting edit makes them disappear from the text field at the bottom. Zoom is continuing to work on the issue. 2021-03-02 15:18:46
There are reports of alternative hosts being removed from Zoom recurring meetings that have no fixed time. Affected meetings drop any alternative host once a setting has been changed and saved. While the alternative host shows up in the meeting summary, selecting edit makes them disappear from the text field at the bottom. Cornell staff escalated the issue to Zoom, who have provisionally identified it as a known bug that they are working on a resolution for. 2021-02-03 17:59:17