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Performance Issue: Some Media Files Unavailable in Video on Demand

Last Updated:
2021-03-01 13:08:58
Event:
2021-02-02 12:20:00
Status:
Closed
Brief Description:
Some Video on Demand users are unable to access or view all or some of their video library. Users are reporting a 404 “Not Found” error when attempting to access media inside their “My Media” private libraries. CIT and the vendor are investigating.
User Impact:
Some Video on Demand users are unable to access or view all or some of their video library. Users are reporting a 404 “Not Found” error when attempting to access media inside their “My Media” private libraries. The use of special characters in the video URLs could potentially make the links not work. In the meantime, the vendor suggests using only alphanumeric characters when naming files.
Workaround:
There is no workaround for this issue
Current Status:
Kaltura has resolved the issue.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service (VPS)
Full Description:
Some Video on Demand users are unable to access or view all or some of their video library. Users are reporting a 404 “Not Found” error when attempting to access media inside their “My Media” private libraries. The use of special characters in the video URLs could potentially make the links not work. In the meantime, the vendor suggests using only alphanumeric characters when naming files. CIT and the vendor are continuing to investigate.
CIT TDX ID:
253472



Timeline of Changes

Description Current Status Date Time
Some Video on Demand users are unable to access or view all or some of their video library. Users are reporting a 404 “Not Found” error when attempting to access media inside their “My Media” private libraries. The use of special characters in the video URLs could potentially make the links not work. In the meantime, the vendor suggests using only alphanumeric characters when naming files. CIT and the vendor are continuing to investigate. Kaltura has resolved the issue. 2021-03-01 13:08:58
Some Video on Demand users are unable to access or view all or some of their video library. Users are reporting a 404 “Not Found” error when attempting to access media inside their “My Media” private libraries. The use of special characters in the video URLs could potentially make the links not work. In the meantime, the vendor suggests using only alphanumeric characters when naming files. CIT and the vendor are continuing to investigate. CIT and the vendor are continuing to investigate. 2021-02-03 11:44:23
Some Video on Demand users are unable to access or view all or some of their video library. Users are reporting a 404 “Not Found” error when attempting to access media inside their “My Media” private libraries. CIT and the vendor are investigating. CIT and the vendor are investigating. 2021-02-02 12:51:26