Unplanned Outage: Many hosted websites unavailable
Last Updated:
2021-02-01 14:09:11
Event:
2021-01-31 21:54:00
Status:
Closed
Brief Description:
Users are reporting problems accessing many Media3 hosted applications
User Impact:
Users cannot access affected apps.
Workaround:
There is no workaround for this issue
Current Status:
Service to all applications has been restored. A root cause is in process by Media.
Services Affected:
Managed Web Hosting
Full Description:
Users are reporting problems accessing many hosted apps.
Unavailable resources include, but may not be limited to Capital Asset Transfer system, Gift Processing, doCUments, the Procurement Gateway, the Chemical and Biomolecular Database, Grad Special Committee Requests, and the Cheating Video site.
IT staff are working with the vendor to identify the issue, which appears to be a storage issue affecting several central host machines.
Unavailable resources include, but may not be limited to Capital Asset Transfer system, Gift Processing, doCUments, the Procurement Gateway, the Chemical and Biomolecular Database, Grad Special Committee Requests, and the Cheating Video site.
IT staff are working with the vendor to identify the issue, which appears to be a storage issue affecting several central host machines.
CIT TDX ID:
251114
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Users are reporting problems accessing many hosted apps. Unavailable resources include, but may not be limited to Capital Asset Transfer system, Gift Processing, doCUments, the Procurement Gateway, the Chemical and Biomolecular Database, Grad Special Committee Requests, and the Cheating Video site. IT staff are working with the vendor to identify the issue, which appears to be a storage issue affecting several central host machines. | Service to all applications has been restored. A root cause is in process by Media. | 2021-02-01 | 14:09:11 |
| Users are reporting problems accessing many hosted apps. Unavailable resources include, but may not be limited to Capital Asset Transfer system, Gift Processing, doCUments, the Procurement Gateway, the Chemical and Biomolecular Database, Grad Special Committee Requests, and the Cheating Video site. IT staff are working with the vendor to identify the issue, which appears to be a storage issue affecting several central host machines. | Most services have been restored overnight; however, a few are still experiencing issues and we are working with Media3 to have all restored. | 2021-02-01 | 13:25:45 |
| Users are reporting problems accessing many hosted apps. Unavailable resources include, but may not be limited to Capital Asset Transfer system, Gift Processing, doCUments, the Procurement Gateway, the Chemical and Biomolecular Database, Grad Special Committee Requests, and the Cheating Video site. IT staff are working with the vendor to identify the issue, which appears to be a storage issue affecting several central host machines. | Media3 has fixed the core issue, and we are waiting for systems to recover. | 2021-02-01 | 04:24:22 |
| Users are reporting problems accessing many hosted apps. Unavailable resources include, but may not be limited to Capital Asset Transfer system, Gift Processing, doCUments, the Procurement Gateway, the Chemical and Biomolecular Database, Grad Special Committee Requests, and the Cheating Video site. IT staff are working with the vendor to identify the issue, which appears to be a storage issue affecting several central host machines. | Media3 technicians are continuing to work with Dell engineers on resolving this storage issue. Updates will be provided as they become available. | 2021-02-01 | 01:51:35 |
| Users are reporting problems accessing many hosted apps. Unavailable resources include, but may not be limited to Capital Asset Transfer system, Gift Processing, doCUments, the Procurement Gateway, the Chemical and Biomolecular Database, Grad Special Committee Requests, and the Cheating Video site. IT staff are working with the vendor to identify the issue, which appears to be a storage issue affecting several central host machines. | Media3 is continuing to troubleshoot with Dell engineers on a storage unit issue. We will update as soon as we have more details. | 2021-02-01 | 00:10:31 |
| Users are reporting problems accessing many hosted apps. Unavailable resources include, but may not be limited to Capital Asset Transfer system, Gift Processing, doCUments, the Procurement Gateway, the Chemical and Biomolecular Database, Grad Special Committee Requests, and the Cheating Video site. IT staff are working with the vendor to identify the issue, which appears to be a storage issue affecting several central host machines. | Affected application sites are unavailable. | 2021-01-31 | 22:04:25 |