Performance Issue: Zoom users unable to login, start, or join meetings
Last Updated:
2021-01-26 20:51:53
Event:
2021-01-26 19:27:00
Status:
Closed
Brief Description:
Zoom reports that some users are unable to access the Zoom website or are having issues starting or joining meetings. This is possibly caused by a internet service disruption on the U.S. East Coast external to Zoom's service.
User Impact:
Some users may be unable to access the zoom website, join, or start meetings.
Workaround:
Affected users should try to join or host meetings by phone, though this will not allow them to use many Zoom features.
Current Status:
IT staff are monitoring the situation, which is not specific to Zoom performance.
For further updates, please see the IT Alert https://itservicealerts.hosting.cornell.edu/view/6244
For further updates, please see the IT Alert https://itservicealerts.hosting.cornell.edu/view/6244
Services Affected:
Web and Video Conferencing
Full Description:
Zoom reports that some users are unable to access the Zoom website or are having issues starting or joining meetings. This is possibly caused by a internet service disruption on the U.S. East Coast external to Zoom's service.
CIT TDX ID:
246094
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Zoom reports that some users are unable to access the Zoom website or are having issues starting or joining meetings. This is possibly caused by a internet service disruption on the U.S. East Coast external to Zoom's service. | IT staff are monitoring the situation, which is not specific to Zoom performance. For further updates, please see the IT Alert https://itservicealerts.hosting.cornell.edu/view/6244 | 2021-01-26 | 20:51:53 |
| Zoom reports that some users are unable to access the Zoom website or are having issues starting or joining meetings. This is possibly caused by a internet service disruption on the U.S. East Coast external to Zoom's service. | We are seeing reports that the internet service disruption has been resolved. Waiting for vendor confirmation. | 2021-01-26 | 19:43:02 |
| Zoom reports that some users are unable to access the Zoom website or are having issues starting or joining meetings. This is possibly caused by a internet service disruption on the U.S. East Coast external to Zoom's service. | Some users are unable to access cornell.zoom.us, or to start or join meetings. | 2021-01-26 | 19:32:08 |