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Unplanned Outage: Gmail issues

Last Updated:
2021-01-11 10:24:59
Event:
2021-01-08 11:50:00
Status:
Closed
Brief Description:
Some Cornell Gmail users are experiencing issues. Those affected appear to be individuals who became alumni in the past year.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved. The underlying issue was corrected and all Alumni accounts that were experiencing problems were re-synchronized. Affected users' mail flow was restored on 01/08/2021.
Services Affected:
Email and Calendar
Subsites Affected:
Student Email (Cmail)
Full Description:
Some Cornell Gmail users are experiencing issues. Those affected appear to be individuals who became alumni in the past year.
CIT TDX ID:
227578



Timeline of Changes

Description Current Status Date Time
Some Cornell Gmail users are experiencing issues. Those affected appear to be individuals who became alumni in the past year. The issue has been resolved. The underlying issue was corrected and all Alumni accounts that were experiencing problems were re-synchronized. Affected users' mail flow was restored on 01/08/2021. 2021-01-11 10:24:59
Some Cornell Gmail users are experiencing issues. Those affected appear to be individuals who became alumni in the past year. IT staff are working to correct the issue. 2021-01-08 14:35:36
Many Cornell Gmail users are experiencing difficulty receiving email. IT staff are investigating the issue. 2021-01-08 13:26:49