Unplanned Outage: Gmail issues
Last Updated:
2021-01-11 15:24:59
Event:
2021-01-08 16:50:00
Status:
Closed
Brief Description:
Some Cornell Gmail users are experiencing issues. Those affected appear to be individuals who became alumni in the past year.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved. The underlying issue was corrected and all Alumni accounts that were experiencing problems were re-synchronized. Affected users' mail flow was restored on 01/08/2021.
Services Affected:
Email and Calendar
Full Description:
Some Cornell Gmail users are experiencing issues. Those affected appear to be individuals who became alumni in the past year.
CIT TDX ID:
227578
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some Cornell Gmail users are experiencing issues. Those affected appear to be individuals who became alumni in the past year. | The issue has been resolved. The underlying issue was corrected and all Alumni accounts that were experiencing problems were re-synchronized. Affected users' mail flow was restored on 01/08/2021. | 2021-01-11 | 15:24:59 |
| Some Cornell Gmail users are experiencing issues. Those affected appear to be individuals who became alumni in the past year. | IT staff are working to correct the issue. | 2021-01-08 | 19:35:36 |
| Many Cornell Gmail users are experiencing difficulty receiving email. | IT staff are investigating the issue. | 2021-01-08 | 18:26:49 |