Unplanned Outage: Email Forwarding Failures - 1/6/2021
Last Updated:
2021-01-07 14:28:51
Event:
2021-01-07 14:23:00
Status:
Closed
Brief Description:
On Wednesday, January 6, 2021, between 5:30pm and 9:00pm, some users experienced failures with email forwarded to other email systems.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The email forwarding failures are no longer occurring.
Services Affected:
Email and Calendar
Subsites Affected:
GuestIDs
Full Description:
On Wednesday, January 6, 2021, between 5:30pm and 9:00pm, some users experienced failures with email forwarded to other email systems. Affected messages returned the error “Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding."
IT staff are investigating the issue.
IT staff are investigating the issue.
CIT TDX ID:
226765
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| On Wednesday, January 6, 2021, between 5:30pm and 9:00pm, some users experienced failures with email forwarded to other email systems. Affected messages returned the error “Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding." IT staff are investigating the issue. | The email forwarding failures are no longer occurring. | 2021-01-07 | 14:28:51 |
| On Wednesday, January 6, 2021, between 5:30pm and 9:00pm, some Gmail users experienced failures with email forwarded to other email systems. Affected messages returned the error “Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding." IT staff are investigating the issue. | The email forwarding failures are no longer occurring. | 2021-01-07 | 14:28:09 |