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Unplanned Outage: Alternate e-List Server Outage - 1/6/21

Last Updated:
2021-01-06 16:45:57
Event:
2021-01-06 16:38:00
Status:
Closed
Brief Description:
The alternate e-list server (Y2) failed Wednesday, January 6, 2021, at 4:00am. Service was restored and all backlogged e-list email was fully processed and delivered by 11:15am.
User Impact:
Some e-List messages may have been delayed.
Workaround:
There is no workaround for this issue
Current Status:
Service has been restored and backlogged e-list email has been fully processed and delivered.
Services Affected:
Bulk Email
Subsites Affected:
E-lists (Lyris)
Full Description:
The alternate e-list server (Y2) failed Wednesday, January 6, 2021, at 4:00am.

Service was restored and all backlogged e-list email was fully processed and delivered by 11:15am. Only a handful of e-lists were affected, most notably a posting to each of weatheralert-L, cul-dshelp-L, cupd-slt-L, emn-support-L, as well as many posts to each of coecis-infrastructure-L, vod-account-creation-L, and sr-pc-output-L.
CIT TDX ID:



Timeline of Changes

Description Current Status Date Time
The alternate e-list server (Y2) failed Wednesday, January 6, 2021, at 4:00am. Service was restored and all backlogged e-list email was fully processed and delivered by 11:15am. Only a handful of e-lists were affected, most notably a posting to each of weatheralert-L, cul-dshelp-L, cupd-slt-L, emn-support-L, as well as many posts to each of coecis-infrastructure-L, vod-account-creation-L, and sr-pc-output-L. Service has been restored and backlogged e-list email has been fully processed and delivered. 2021-01-06 16:45:57