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Unplanned Outage: Intermittent Disruptions of Media3-Hosted Applications

Last Updated:
2020-12-22 15:16:35
Event:
2020-12-21 17:23:00
Status:
Closed
Brief Description:
There are intermittent service disruptions for applications hosted by Media3 Cloud Hosting. Early analysis suggests a local area or other network connectivity problem outside Cornell and Media3’s systems may be causing inconsistent access to applications.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Media3 has confirmed with Spectrum that they implemented a routing change (fix) early this morning to address the traffic/access issues NY State Spectrum customers were experiencing yesterday. Cornell has confirmed all sites that were impacted yesterday are now accessible from Spectrum clients.
Services Affected:
Managed Web Hosting
Full Description:
There are intermittent service disruptions for applications hosted by Media3 Cloud Hosting. Early analysis suggests a local area or other network connectivity problem outside Cornell and Media3’s systems may be causing inconsistent access to applications. Services affected include:
http://ibc.research.cornell.edu
http://facilitiesinventory.cornell.edu
http://connect.aad.cornell.edu
http://internaltransfer.hosting.cornell.edu
http://adsr.hosting.cornell.edu
http://giftprocessing.aad.cornell.edu
http://coea.hosting.cornell.edu
http://portfolio.cornell.edu
CIT TDX ID:



Timeline of Changes

Description Current Status Date Time
There are intermittent service disruptions for applications hosted by Media3 Cloud Hosting. Early analysis suggests a local area or other network connectivity problem outside Cornell and Media3’s systems may be causing inconsistent access to applications. Services affected include: http://ibc.research.cornell.edu http://facilitiesinventory.cornell.edu http://connect.aad.cornell.edu http://internaltransfer.hosting.cornell.edu http://adsr.hosting.cornell.edu http://giftprocessing.aad.cornell.edu http://coea.hosting.cornell.edu http://portfolio.cornell.edu Media3 has confirmed with Spectrum that they implemented a routing change (fix) early this morning to address the traffic/access issues NY State Spectrum customers were experiencing yesterday. Cornell has confirmed all sites that were impacted yesterday are now accessible from Spectrum clients. 2020-12-22 15:16:35
There are intermittent service disruptions for applications hosted by Media3 Cloud Hosting. Early analysis suggests a local area or other network connectivity problem outside Cornell and Media3’s systems may be causing inconsistent access to applications. Services affected include: http://ibc.research.cornell.edu http://facilitiesinventory.cornell.edu http://connect.aad.cornell.edu http://internaltransfer.hosting.cornell.edu http://adsr.hosting.cornell.edu http://giftprocessing.aad.cornell.edu http://coea.hosting.cornell.edu http://portfolio.cornell.edu Cornell and Media3 are still monitoring however connections to websites and applications appear to be working this morning for those that were experiencing problems yesterday (initial investigation points to routing issues for Spectrum customers in NY State). We'll update more as we learn more. 2020-12-22 12:47:10
There are intermittent service disruptions for applications hosted by Media3 Cloud Hosting. Early analysis suggests a local area or other network connectivity problem outside Cornell and Media3’s systems may be causing inconsistent access to applications. Services affected include: http://ibc.research.cornell.edu http://facilitiesinventory.cornell.edu http://connect.aad.cornell.edu http://internaltransfer.hosting.cornell.edu http://adsr.hosting.cornell.edu http://giftprocessing.aad.cornell.edu http://coea.hosting.cornell.edu http://portfolio.cornell.edu Cornell and Media3 are monitoring routing issues in the area. Still very intermittent access. 2020-12-21 21:55:55
There are intermittent service disruptions for applications hosted by Media3 Cloud Hosting. Early analysis suggests a local area or other network connectivity problem outside Cornell and Media3’s systems may be causing inconsistent access to applications. Services affected include: http://ibc.research.cornell.edu http://facilitiesinventory.cornell.edu http://connect.aad.cornell.edu http://internaltransfer.hosting.cornell.edu http://adsr.hosting.cornell.edu http://giftprocessing.aad.cornell.edu http://coea.hosting.cornell.edu http://portfolio.cornell.edu Cornell and Media3 staff are investigating 2020-12-21 17:30:37
There are intermittent service disruptions for applications hosted by Media3 Cloud Hosting. Early analysis suggests a local area or other network connectivity problem outside Cornell and Media3’s systems may be causing inconsistent access to applications. Services affected include: ibc.resarch.cornell.edu facilitiesinventory.cornell.edu connect.aad.cornell.edu internaltransfer.hosting.cornell.edu adsr.hosting.cornell.edu giftprocessing.aad.cornell.edu coea.hosting.cornell.edu portfolio.cornell.edu Cornell and Media3 staff are investigating 2020-12-21 17:27:37
There are intermittent service disruptions for applications hosted by Media3 Cloud Hosting. Early analysis suggests a local area or other network connectivity problem outside Cornell and Media3’s systems may be causing inconsistent access to applications. Services affected include: ibc.resarch.cornell.edu facilitiesinventory.cornell.edu connect.aad.cornell.edu internaltransfer.hosting.cornell.edu adsr.hosting.cornell.edu giftprocessing.aad.cornell.edu coea.hosting.cornell.edu portfolio.cornell.edu Cornell and Media3 staff are investigating 2020-12-21 17:25:52