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Performance Issue: Cornell Email to Gmail Accounts

Last Updated:
2020-12-16 07:56:00
Event:
2020-12-15 17:37:00
Status:
Closed
Brief Description:
There was a problem with Gmail accounts where affected users experienced error messages, high latency, and other unexpected behavior. Some mail to these accounts was rejected with a message that the account didn't exist.
User Impact:
Error messages, high latency, and other unexpected behavior when trying to access a Google email account. Possible non-delivery of email intended for a Google account.
Workaround:
There is no workaround for this issue
Current Status:
Google resolved the issue at 6:51pm Tuesday, December 15, 2020. Email being sent now to affected accounts should be delivered normally.
Services Affected:
Email and Calendar
Subsites Affected:
Student Email (Cmail)
Full Description:
There was a problem with Gmail accounts where affected users experienced error messages, high latency, and other unexpected behavior. Some mail to these accounts was rejected with a message that the account didn't exist. There were reports at Cornell of errors delivering email sent from a Cornell Office 365 account to a Google account
CIT TDX ID:
213624



Timeline of Changes

Description Current Status Date Time
There was a problem with Gmail accounts where affected users experienced error messages, high latency, and other unexpected behavior. Some mail to these accounts was rejected with a message that the account didn't exist. There were reports at Cornell of errors delivering email sent from a Cornell Office 365 account to a Google account Google resolved the issue at 6:51pm Tuesday, December 15, 2020. Email being sent now to affected accounts should be delivered normally. 2020-12-16 07:56:00
Google has announced that there is a problem with email where affected users are able to access their account, but are experiencing error messages, high latency, and other unexpected behavior. They are investigating the issue. There are reports at Cornell of errors delivering email sent from a Cornell Office 365 account to a Google account Google is investigating the problem. 2020-12-15 17:42:27