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Performance Issue: Some Lyris E-List Memberships for Google Addresses Were On Hold

Last Updated:
2020-12-16 07:56:20
Event:
2020-12-14 06:55:00
Status:
Closed
Brief Description:
Due to issues in Google's systems, some emails sent from the Lyris e-list service to Google email accounts on December 14, 2020 were rejected. This caused Lyris to put the e-list membership of these accounts on hold.
User Impact:
Some Lyris e-list members with Google addresses temporarily had their accounts put on hold.
Workaround:
There is no workaround for this issue
Current Status:
These accounts were returned to normal delivery by Cornell staff today (December 15) a little after noon.
Services Affected:
Bulk Email
Subsites Affected:
E-lists (Lyris)
Full Description:
Due to issues in Google's systems, some emails sent from the Lyris e-list service to Google email accounts on December 14, 2020 were rejected with a message that the account didn't exist. This caused Lyris to put the e-list membership of these accounts on hold. These accounts were returned to normal delivery by Cornell staff today (December 15) a little after noon. Owners of e-lists that have members with Google addresses, and who sent important messages yesterday, may want to consider resending them to ensure they were received by Google accountholders, or sending a separate mailing to those individuals.
CIT TDX ID:



Timeline of Changes

Description Current Status Date Time
Due to issues in Google's systems, some emails sent from the Lyris e-list service to Google email accounts on December 14, 2020 were rejected with a message that the account didn't exist. This caused Lyris to put the e-list membership of these accounts on hold. These accounts were returned to normal delivery by Cornell staff today (December 15) a little after noon. Owners of e-lists that have members with Google addresses, and who sent important messages yesterday, may want to consider resending them to ensure they were received by Google accountholders, or sending a separate mailing to those individuals. These accounts were returned to normal delivery by Cornell staff today (December 15) a little after noon. 2020-12-15 15:30:06