Performance Issue: NextGen Dynamic Forms
Last Updated:
2020-12-22 16:11:47
Event:
2020-12-10 15:13:00
Status:
Closed
Brief Description:
NextGen Dynamic Forms is experiencing issues and forms are not accessible. Anyone trying to fill out or submit a form that uses this service will not be able to.
User Impact:
Anyone trying to fill out or submit a form that uses this service will not be able to.
Workaround:
There is no workaround for this issue
Current Status:
This issue has been resolved.
Services Affected:
Not Applicable
Full Description:
NextGen Dynamic Forms is experiencing issues and forms are not accessible. Anyone trying to fill out or submit a form that uses this service will not be able to. Among the units affected at Cornell are some forms used by Financial Aid, Admissions, PCard, and CALS. The vendor is working on the issue.
CIT TDX ID:
209462
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| NextGen Dynamic Forms is experiencing issues and forms are not accessible. Anyone trying to fill out or submit a form that uses this service will not be able to. Among the units affected at Cornell are some forms used by Financial Aid, Admissions, PCard, and CALS. The vendor is working on the issue. | This issue has been resolved. | 2020-12-22 | 16:11:47 |
| NextGen Dynamic Forms is experiencing issues and forms are not accessible. Anyone trying to fill out or submit a form that uses this service will not be able to. Among the units affected at Cornell are some forms used by Financial Aid, Admissions, PCard, and CALS. The vendor is working on the issue. | Some service slowness is continuing and there are intermittent issues with the DFE tool. Vendor and Cornell staff are working on the issue. | 2020-12-11 | 16:55:00 |
| NextGen Dynamic Forms is experiencing issues and forms are not accessible. Anyone trying to fill out or submit a form that uses this service will not be able to. Among the units affected at Cornell are some forms used by Financial Aid, Admissions, PCard, and CALS. The vendor is working on the issue. | NextGen Dynamic Forms requiring sign in also are now available. (Public forms have been available since late morning.) The service may have slower performance than usual for the rest of the afternoon. | 2020-12-10 | 19:19:40 |
| NextGen Dynamic Forms is experiencing issues and forms are not accessible. Anyone trying to fill out or submit a form that uses this service will not be able to. Among the units affected at Cornell are some forms used by Financial Aid, Admissions, PCard, and CALS. The vendor is working on the issue. | Public forms, those not requiring sign in (SSO), are working now. Many Cornell forms require sign in, and these continue to be unavailable while the problem is being addressed. | 2020-12-10 | 16:29:30 |
| NextGen Dynamic Forms is experiencing issues and forms are not accessible. Anyone trying to fill out or submit a form that uses this service will not be able to. Among the units affected at Cornell are some forms used by Financial Aid, Admissions, PCard, and CALS. The vendor is working on the issue. | The vendor is working on the issue. | 2020-12-10 | 15:17:13 |