Performance Issue: Some Zoom Cloud Recordings Not Appearing in Video on Demand
Last Updated:
2020-11-11 13:21:13
Event:
2020-11-04 16:20:00
Status:
Closed
Brief Description:
Some Zoom users' cloud recordings may not have appeared in the Video on Demand (VOD) service. The issue appears to have been limited to recordings from 11/4/2020. CIT is working with the vendors to resolve the issue.
User Impact:
Some Zoom users' cloud recordings may not to have appeared in the Video on Demand (VOD) service. The issue appears to have been limited to recordings from 11/4/2020. A workaround is available.
Workaround:
Zoom cloud recordings can be accessed by their owners in the Zoom web portal, manually downloaded, and then manually uploaded to Video on Demand (VOD).
Managing Zoom Cloud Recordings: https://support.zoom.us/hc/en-us/articles/205347605
How to Upload Media to VOD: https://it.cornell.edu/vod/upload-media-files-video-demand
Managing Zoom Cloud Recordings: https://support.zoom.us/hc/en-us/articles/205347605
How to Upload Media to VOD: https://it.cornell.edu/vod/upload-media-files-video-demand
Current Status:
The Video on Demand vendor, Kaltura, has worked with Zoom and determined that the issue appears to have been limited to recordings from 11/4/2020. Kaltura will continue to investigate the best way to restore missing content. Users whose Zoom Cloud Recordings have not appeared in Video on Demand outside this time frame, or who encounter this in the future, should contact the IT Service Desk at it.cornell.edu/support.
Services Affected:
Video Streaming & Hosting
Web and Video Conferencing
Full Description:
Some Zoom users' cloud recordings may not have appeared in the Video on Demand (VOD) service. The issue appears to have been limited to recordings from 11/4/2020. CIT is working with the vendors to resolve the issue.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some Zoom users' cloud recordings may not have appeared in the Video on Demand (VOD) service. The issue appears to have been limited to recordings from 11/4/2020. CIT is working with the vendors to resolve the issue. | The Video on Demand vendor, Kaltura, has worked with Zoom and determined that the issue appears to have been limited to recordings from 11/4/2020. Kaltura will continue to investigate the best way to restore missing content. Users whose Zoom Cloud Recordings have not appeared in Video on Demand outside this time frame, or who encounter this in the future, should contact the IT Service Desk at it.cornell.edu/support. | 2020-11-11 | 13:21:13 |
| Some Zoom users' cloud recordings may not be appearing in the Video on Demand (VOD) service. CIT is working with the vendors to resolve the issue. | CIT is working with the vendors to resolve the issue. A workaround is available. | 2020-11-05 | 22:24:39 |
| Some Zoom users' cloud recordings may not be appearing in the Video on Demand (VOD) service. CIT is working with the vendors to resolve the issue. | CIT is working with the vendors to resolve the issue. | 2020-11-05 | 16:03:55 |