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Performance Issue: Canvas Zoom Interface Cloud Recordings - Videos Missing Audio Transcripts

Last Updated:
2020-11-06 15:16:27
Event:
2020-09-16 10:35:00
Status:
Open
Brief Description:
IT staff are currently investigating an issue reported by users of the Canvas Zoom interface in which audio transcripts are not appearing as downloadable files. Zoom support has been contact to investigate.
User Impact:
Zoom Cloud Recording audio transcripts are not appearing as downloadable files when accessed through the Canvas Zoom interface.
Workaround:
Canvas Zoom users looking for a missing audio transcript file can access it by logging into cornell.zoom.us and clicking Recordings in the menu.
Current Status:
The vendor is continuing to investigate the issue.
Services Affected:
Web and Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
IT staff are currently investigating an issue reported by users of the Canvas Zoom interface in which audio transcripts are not appearing as downloadable files. Zoom support has been contact to investigate.

Canvas Zoom users who are looking for a missing audio transcript file can access it by logging into cornell.zoom.us and clicking Recordings in the menu.
CIT TDX ID:



Timeline of Changes

Description Current Status Date Time
IT staff are currently investigating an issue reported by users of the Canvas Zoom interface in which audio transcripts are not appearing as downloadable files. Zoom support has been contact to investigate. Canvas Zoom users who are looking for a missing audio transcript file can access it by logging into cornell.zoom.us and clicking Recordings in the menu. The vendor is continuing to investigate the issue. 2020-10-20 11:03:55
IT staff are currently investigating an issue reported by users of the Canvas Zoom interface in which audio transcripts are not appearing as downloadable files. Zoom support has been contact to investigate. Canvas Zoom users who are looking for a missing audio transcript file can access it by logging into cornell.zoom.us and clicking Recordings in the menu. IT staff have identified the issue and contacted the vendor to investigate. 2020-09-16 10:40:18