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Performance Issue: Zoom Webinar Telephone

Last Updated:
2020-09-15 12:48:45
Event:
2020-09-09 10:58:00
Status:
Closed
Brief Description:
Zoom has temporarily disabled telephone options for webinar attendees it enabled this past weekend, Call Me and toll-free & fee-based numbers. Webinar attendees can still join via toll numbers or connect to webinar audio through the Zoom apps.
User Impact:
Zoom has temporarily disabled telephone options for webinar attendees it enabled this past weekend, Call Me and toll-free & fee-based numbers.
Workaround:
Join via toll numbers as they have been doing prior to this weekend or use Zoom audio through one of the apps.
Current Status:
Closing this alert since the change was a rollback of a newly introduced feature, and likely did not affect many individuals.
Services Affected:
Web and Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
Zoom has temporarily disabled telephone options for webinar attendees it enabled this past weekend, Call Me and toll-free & fee-based numbers. Webinar attendees can still join via toll numbers or connect to webinar audio through the Zoom apps.



Timeline of Changes

Description Current Status Date Time
Zoom has temporarily disabled telephone options for webinar attendees it enabled this past weekend, Call Me and toll-free & fee-based numbers. Webinar attendees can still join via toll numbers or connect to webinar audio through the Zoom apps. Closing this alert since the change was a rollback of a newly introduced feature, and likely did not affect many individuals. 2020-09-15 12:48:45
Zoom has temporarily disabled telephone options for webinar attendees it enabled this past weekend, Call Me and toll-free & fee-based numbers. Webinar attendees can still join via toll numbers or connect to webinar audio through the Zoom apps. Zoom plans to re-enable this feature in a few weeks. Cornell staff are investigating whether any workarounds are available. 2020-09-09 16:25:52
Zoom has disabled the telephone options for webinar attendees in Zoom and plans to re-enable them in the next few weeks. In the meantime, attendees may connect to Webinar audio through the Zoom desktop client, web client, or mobile app. Webinar hosts and panelists can still join by telephone, as well as through computer audio. All phone features for webinar attendees have been disabled for the time being, but hosts and panelists are unaffected. Zoom meeting types other than webinars are also not affected. Zoom plans to re-enable this feature in a few weeks. Cornell staff are investigating whether any workarounds are available. 2020-09-09 11:01:06