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Performance Issue: Video on Demand and Kaltura Delays

Last Updated:
2020-09-08 18:45:51
Event:
2020-09-01 10:43:00
Status:
Closed
Brief Description:
Kaltura has reported that the service is encountering transcoding and upload delays.
User Impact:
Transcoding and upload delays.
Workaround:
There is no workaround for this issue
Current Status:
These issues have been resolved.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service (VPS)
Full Description:
Kaltura has reported that the service is encountering transcoding and upload delays.



Timeline of Changes

Description Current Status Date Time
Kaltura has reported that the service is encountering transcoding and upload delays. These issues have been resolved. 2020-09-08 18:45:51
Kaltura has reported that the service is encountering transcoding and upload delays. Kaltura has identified an issue affecting playback on entries that were uploaded or transcoded on September 3, 2020. Symptoms include buffering, spinning wheel or dark screen. The root cause has been identified and Kaltura is working to resolve. 2020-09-04 10:40:31
Kaltura has reported that the service is encountering transcoding and upload delays. Kaltura has adjusted the date for full cleanup of queues caused by upload and transcoding delays to Monday, September 7, 2020. They are also working on resolving various other service-related performance issues as they are discovered through monitoring and reports. 2020-09-02 14:57:14
Kaltura has reported that the service is encountering transcoding and upload delays. The machine captioning issue has been fixed. The vendor reports that transcoding and upload delays have improved, but the queue is still catching up. They are continuing to monitor and expect the queue to be caught up by early in the morning of Thursday, September 3, 2020. 2020-09-02 11:04:15
Kaltura has reported that the service is encountering transcoding and upload delays, as well as some delays in machine captioning. Vendor staff are working on the issue. 2020-09-01 10:47:32