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Performance Issue: Video On Demand and Kaltura Previews and Thumbnails

Last Updated:
2020-08-25 12:07:48
Event:
2020-08-24 12:11:00
Status:
Closed
Brief Description:
Media thumbnails and previews are not loading for some content for the Video On Demand and related Kaltura services, including Kaltura services in Canvas. Cornell staff are working with the vendor on this issue.
User Impact:
Media thumbnails and previews are not loading for some content.
Workaround:
There is no workaround for this issue
Current Status:
The vendor pushed out a fix for this issue on Monday, August 24, 2020. The service is operating normally.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service (VPS)
Full Description:
Media thumbnails and previews are not loading for some content for the Video On Demand and related Kaltura services, including Kaltura services in Canvas. Cornell staff are working with the vendor on this issue.



Timeline of Changes

Description Current Status Date Time
Media thumbnails and previews are not loading for some content for the Video On Demand and related Kaltura services, including Kaltura services in Canvas. Cornell staff are working with the vendor on this issue. The vendor pushed out a fix for this issue on Monday, August 24, 2020. The service is operating normally. 2020-08-25 12:07:48
Media thumbnails and previews are not loading for some content for the Video On Demand and related Kaltura services, including Kaltura services in Canvas. Cornell staff are working with the vendor on this issue. Cornell staff are working with the vendor on this issue. 2020-08-24 12:13:23