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Unplanned Outage: Service Disruption (Unplanned), Restarting BlackBerry Mailbox Agent

Last Updated:
2010-10-29 00:00:00
Event:
2010-10-29 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We have to restart the BlackBerry Mailbox Agents for the BES server, this\nis due to the problems experienced today with MBXA Storage group 16. The 26\nusers on the BES that are on that mailbox server are having intermittent\nproblems connecting. This is from viewing activity in the logs and not from user\ncomplaints. However to proactively deal with this issue I have to restart the\nservice. There will be no impact for the customers, this action simply\nreconnects the BES to the BlackBerry users' mailboxes.



Timeline of Changes

Description Current Status Date Time
Blackberry Mailbox Agent is available. Blackberry Mailbox Agent is available. 2010-10-29 00:00:00