Unplanned Outage: Longview: Web Access to Application Unavailable
Last Updated:
2020-08-17 21:24:30
Event:
2020-08-17 13:18:00
Status:
Closed
Brief Description:
Longview (production) is currently down. The servers are up and running, but web access to the application is unavailable. The issue is occurring with vendor hosting and they are working on it.
User Impact:
Web access to the application is unavailable.
Workaround:
There is no workaround for this issue
Current Status:
The issue was resolved by the vendor before 11am.
Services Affected:
Financial Integrations and Utilities
Subsites Affected:
Outlook for Windows
Full Description:
Longview (production) is currently down. The servers are up and running, but web access to the application is unavailable. The issue is occurring with vendor hosting and they are working on it.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Longview (production) is currently down. The servers are up and running, but web access to the application is unavailable. The issue is occurring with vendor hosting and they are working on it. | The issue was resolved by the vendor before 11am. | 2020-08-17 | 21:24:30 |
| Longview (production) is currently down. The servers are up and running, but web access to the application is unavailable. The issue is occurring with vendor hosting and they are working on it. | Vendor staff are working on the issue. | 2020-08-17 | 13:28:25 |
| Longview (production) is currently down. The servers are up and running, but web access to the application is unavailable. Cornell staff are investigating the issue. | Cornell staff are investigating the issue. | 2020-08-17 | 13:19:38 |