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Performance Issue: Zoom Alternative Hosts Being Removed When Editing a Meeting

Last Updated:
2020-09-23 14:54:44
Event:
2020-08-07 09:03:00
Status:
Closed
Brief Description:
Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. The issue occurs only for recurring meetings.
User Impact:
Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. The source of this issue is related to the current lack of a way to add an Alternative Host to a single occurrence of a recurring meeting and the issue occurs only for recurring meetings. If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting.
Workaround:
There is no workaround for this issue
Current Status:
Since this is an acknowledged characteristic of the product and a feature request has been added by the vendor (no delivery date provided), this information has been moved to https://it.cornell.edu/zoom/zoom-alternative-host-removed-when-editing-meeting
Services Affected:
Web and Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. The source of this issue is related to the current lack of a way to add an Alternative Host to a single occurrence of a recurring meeting and the issue occurs only for recurring meetings.

If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting.

The vendor currently has a feature request with their development team regarding the ability to add an Alternative Host to a single occurrence of a recurring meeting. There is no ETA for this feature change.



Timeline of Changes

Description Current Status Date Time
Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. The source of this issue is related to the current lack of a way to add an Alternative Host to a single occurrence of a recurring meeting and the issue occurs only for recurring meetings. If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting. The vendor currently has a feature request with their development team regarding the ability to add an Alternative Host to a single occurrence of a recurring meeting. There is no ETA for this feature change. Since this is an acknowledged characteristic of the product and a feature request has been added by the vendor (no delivery date provided), this information has been moved to https://it.cornell.edu/zoom/zoom-alternative-host-removed-when-editing-meeting 2020-09-23 14:54:44
Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. The source of this issue is related to the current lack of a way to add an Alternative Host to a single occurrence of a recurring meeting and the issue occurs only for recurring meetings. If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting. The vendor currently has a feature request with their development team regarding the ability to add an Alternative Host to a single occurrence of a recurring meeting. There is no ETA for this feature change. The source of this issue is related to the current lack of a way to add an Alternative Host to a single occurrence of a recurring meeting and the issue occurs only for recurring meetings. If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting. The vendor currently has a feature request with their development team regarding the ability to add an Alternative Host to a single occurrence of a recurring meeting. There is no ETA for this feature change. 2020-08-10 16:51:27
Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. Cornell staff are working with the vendor to develop a fix for this issue. Cornell staff are working with the vendor to develop a fix for this issue. 2020-08-10 14:03:00