Performance Issue: Zoom Alternative Hosts Being Removed When Editing a Meeting
Last Updated:
2020-09-23 18:54:44
Event:
2020-08-07 13:03:00
Status:
Closed
Brief Description:
Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. The issue occurs only for recurring meetings.
User Impact:
Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. The source of this issue is related to the current lack of a way to add an Alternative Host to a single occurrence of a recurring meeting and the issue occurs only for recurring meetings.
If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting.
Workaround:
There is no workaround for this issue
Current Status:
Since this is an acknowledged characteristic of the product and a feature request has been added by the vendor (no delivery date provided), this information has been moved to https://it.cornell.edu/zoom/zoom-alternative-host-removed-when-editing-meeting
Services Affected:
Web and Video Conferencing
Full Description:
Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. The source of this issue is related to the current lack of a way to add an Alternative Host to a single occurrence of a recurring meeting and the issue occurs only for recurring meetings.
If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting.
The vendor currently has a feature request with their development team regarding the ability to add an Alternative Host to a single occurrence of a recurring meeting. There is no ETA for this feature change.
If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting.
The vendor currently has a feature request with their development team regarding the ability to add an Alternative Host to a single occurrence of a recurring meeting. There is no ETA for this feature change.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. The source of this issue is related to the current lack of a way to add an Alternative Host to a single occurrence of a recurring meeting and the issue occurs only for recurring meetings. If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting. The vendor currently has a feature request with their development team regarding the ability to add an Alternative Host to a single occurrence of a recurring meeting. There is no ETA for this feature change. | Since this is an acknowledged characteristic of the product and a feature request has been added by the vendor (no delivery date provided), this information has been moved to https://it.cornell.edu/zoom/zoom-alternative-host-removed-when-editing-meeting | 2020-09-23 | 18:54:44 |
| Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. The source of this issue is related to the current lack of a way to add an Alternative Host to a single occurrence of a recurring meeting and the issue occurs only for recurring meetings. If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting. The vendor currently has a feature request with their development team regarding the ability to add an Alternative Host to a single occurrence of a recurring meeting. There is no ETA for this feature change. | The source of this issue is related to the current lack of a way to add an Alternative Host to a single occurrence of a recurring meeting and the issue occurs only for recurring meetings. If any of the recurring meetings instance has a specified date, users will need to choose Edit All to add an Alternative Host, and the Edit All option is not available when recurring meetings are created with no-fixed-time. This results in the blank Alternative Host field when editing the meeting. The vendor currently has a feature request with their development team regarding the ability to add an Alternative Host to a single occurrence of a recurring meeting. There is no ETA for this feature change. | 2020-08-10 | 20:51:27 |
| Users are reporting an issue with Zoom removing all alternative hosts when they edit a meeting. Cornell staff are working with the vendor to develop a fix for this issue. | Cornell staff are working with the vendor to develop a fix for this issue. | 2020-08-10 | 18:03:00 |