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Performance Issue: Outlook on the Web - some users intermittently see error opening email msgs

Last Updated:
2020-07-28 09:29:09
Event:
2020-07-23 14:58:00
Status:
Closed
Brief Description:
Users may be intermittently unable to view email messages in Outlook on the Web. Affected users see the following message when trying to view an affected email message: "Connectors - placeholder."
User Impact:
N/A
Workaround:
Users who encounter this error may be able to refresh their mailbox in Outlook on the web to view the email message. Users who have access to the Outlook desktop client may also use that as a workaround.
Current Status:
The issue has been resolved
Services Affected:
Email and Calendar
Subsites Affected:
Outlook on the Web
Full Description:
Users may be intermittently unable to view email messages in Outlook on the Web. Affected users see the following message when trying to view an affected email message: "Connectors - placeholder."

Users who encounter this error may be able to refresh their mailbox in Outlook on the web to view the email message. Users who have access to the Outlook desktop client may also use that as a workaround.

IT staff and the vendor are working to resolve the issue.



Timeline of Changes

Description Current Status Date Time
Users may be intermittently unable to view email messages in Outlook on the Web. Affected users see the following message when trying to view an affected email message: "Connectors - placeholder." Users who encounter this error may be able to refresh their mailbox in Outlook on the web to view the email message. Users who have access to the Outlook desktop client may also use that as a workaround. IT staff and the vendor are working to resolve the issue. The issue has been resolved 2020-07-28 09:29:09
Users may be intermittently unable to view email messages in Outlook on the Web. Affected users see the following message when trying to view an affected email message: "Connectors - placeholder." Users who encounter this error may be able to refresh their mailbox in Outlook on the web to view the email message. Users who have access to the Outlook desktop client may also use that as a workaround. IT staff and the vendor are working to resolve the issue. IT staff and the vendor are working to resolve the issue. 2020-07-24 09:42:02