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Emergency Maintenance: Exchange access restored; additional maintenance this evening

Last Updated:
2010-10-29 00:00:00
Event:
2010-10-28 00:00:00
Status:
Closed
Brief Description:
Exchange
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Access to Exchange has been restored for the few hundred users who were affected by this afternoon's problem. There are still underlying problems that CIT will resolve this evening. These users may again lose access for up to 60 minutes when that work is done.



Timeline of Changes

Description Current Status Date Time
CIT has resolved the remaining problems with mailbox database 16 on MBXA. Access was restored to all affected users, and the problem with Outlook Web Access search was corrected. CIT has resolved the remaining problems with mailbox database 16 on MBXA. Access was restored to all affected users, and the problem with Outlook Web Access search was corrected. 2010-10-29 00:00:00
Due to a full disk, approximately 300 users lost access to their Exchange accounts. CIT has begun the process to restore access, and estimates that it should be complete by 3 pm.\n\nThe Network Operations Center (255-9900) can confirm whether a user is affected by this outage. Due to a full disk, approximately 300 users lost access to their Exchange accounts. CIT has begun the process to restore access, and estimates that it should be complete by 3 pm.\n\nThe Network Operations Center (255-9900) can confirm whether a user is affected by this outage. 2010-10-28 00:00:00
The process to restore access to accounts is still running; CIT anticipates that it will be completed by 4 pm. The process to restore access to accounts is still running; CIT anticipates that it will be completed by 4 pm. 2010-10-28 00:00:00
CIT will need to move the affected users' accounts to fully resolve the underlying problems. When their accounts are moved, users will be unable to access their accounts for between a few minutes and 60 minutes, depending on how much mail is in their account.\n\nOne of the remaining problems is that search in Outlook Web Access is not working for these accounts. This will be resolved when the accounts are moved this evening.\n\n\nPrevious Description: Exchange email and calendar is currently unavailable for a few hundred users. CIT expects to have access restored by 4 pm. CIT will need to move the affected users' accounts to fully resolve the underlying problems. When their accounts are moved, users will be unable to access their accounts for between a few minutes and 60 minutes, depending on how much mail is in their account.\n\nOne of the remaining problems is that search in Outlook Web Access is not working for these accounts. This will be resolved when the accounts are moved this evening.\n\n\nPrevious Description: Exchange email and calendar is currently unavailable for a few hundred users. CIT expects to have access restored by 4 pm. 2010-10-28 00:00:00
There are still some unresolved problems with the mailbox database 16 on mbxa. To avoid any potential data loss CIT is moving mailboxes out of this database. This process will result in a brief interruption of access and mail delivery to individual mailboxes. The total amount of time an individual mailbox will be unavailable will be between 5 minutes and 45 minutes. We apologize for this additional interruption of service while we correct this problem. There are still some unresolved problems with the mailbox database 16 on mbxa. To avoid any potential data loss CIT is moving mailboxes out of this database. This process will result in a brief interruption of access and mail delivery to individual mailboxes. The total amount of time an individual mailbox will be unavailable will be between 5 minutes and 45 minutes. We apologize for this additional interruption of service while we correct this problem. 2010-10-28 00:00:00