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Performance Issue: Adobe Sign users unable to authenticate with Single Sign-On

Last Updated:
2020-07-28 10:45:28
Event:
2020-07-09 15:22:00
Status:
Open
Brief Description:
An issue resulting from changes to Adobe's integration with Box is preventing users of the Adobe Sign from being able to authenticate using Cornell Single Sign-On (SSO). This is preventing users from being able to use the integration.
User Impact:
Adobe Sign users cannot authenticate with Single Sign-On.
Workaround:
Users who have documents in Box that they need to have signed can manually send them directly from Adobe Sign, specifying Box as the source in the file chooser. Be aware that this workaround will NOT save the signed document back to Box when complete. A copy can be downloaded using Manage page in Adobe Sign.
Current Status:
Adobe continues to work on a solution to the problem.
Services Affected:
Electronic Signature
Full Description:
An issue resulting from changes to Adobe's integration with Box is preventing users of the Adobe Sign from being able to authenticate using Cornell Single Sign-On (SSO). This is preventing users from being able to use the integration.

IT staff have confirmed the issue and are working with Adobe to resolve.

Users who have documents in Box that they need to have signed can manually send them directly from Adobe Sign, specifying Box as the source in the file chooser. Be aware that this workaround will NOT save the signed document back to Box when complete. A copy can be downloaded using Manage page in Adobe Sign.



Timeline of Changes

Description Current Status Date Time
An issue resulting from changes to Adobe's integration with Box is preventing users of the Adobe Sign from being able to authenticate using Cornell Single Sign-On (SSO). This is preventing users from being able to use the integration. IT staff have confirmed the issue and are working with Adobe to resolve. Users who have documents in Box that they need to have signed can manually send them directly from Adobe Sign, specifying Box as the source in the file chooser. Be aware that this workaround will NOT save the signed document back to Box when complete. A copy can be downloaded using Manage page in Adobe Sign. Adobe continues to work on a solution to the problem. 2020-07-28 10:45:28
An issue resulting from changes to Adobe's integration with Box is preventing users of the Adobe Sign from being able to authenticate using Cornell Single Sign-On (SSO). This is preventing users from being able to use the integration. IT staff have confirmed the issue and are working with Adobe to resolve. Users who have documents in Box that they need to have signed can manually send them directly from Adobe Sign, specifying Box as the source in the file chooser. Be aware that this workaround will NOT save the signed document back to Box when complete. A copy can be downloaded using Manage page in Adobe Sign. IT staff have confirmed the issue and are working with Adobe to resolve. 2020-07-09 15:50:59