Performance Issue: Canvas users unable to login
Last Updated:
2020-07-07 16:44:03
Event:
2020-07-07 14:35:00
Status:
Closed
Brief Description:
Between 2:35pm and 3:20pm EDT, a vendor issue prevented some users from logging in to Canvas. Users may have seen the following error after attempting to log in: “sso.canvaslms.com’s server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN”
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue is resolved. Users should be able to log in to Canvas now with normal system availability.
Services Affected:
Learning Technologies
Full Description:
Between 2:35pm and 3:20pm EDT, a vendor issue prevented some users from logging in to Canvas.
Users may have seen the following error after attempting to log in: “sso.canvaslms.com’s server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN”
The incident was reported resolved by the vendor as of 2:50pm EDT. Users should be able to log in now with normal system availability.
Users may have seen the following error after attempting to log in: “sso.canvaslms.com’s server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN”
The incident was reported resolved by the vendor as of 2:50pm EDT. Users should be able to log in now with normal system availability.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Between 2:35pm and 3:20pm EDT, a vendor issue prevented some users from logging in to Canvas. Users may have seen the following error after attempting to log in: “sso.canvaslms.com’s server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN” The incident was reported resolved by the vendor as of 2:50pm EDT. Users should be able to log in now with normal system availability. | The issue is resolved. Users should be able to log in to Canvas now with normal system availability. | 2020-07-07 | 16:43:40 |