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Performance Issue: TeamDynamix Reporting and System Performance

Last Updated:
2020-06-11 17:20:02
Event:
2020-06-11 12:39:00
Status:
Closed
Brief Description:
TeamDynamix has reported a degradation in service. Cornell staff are monitoring and have observed some issues with reporting and system performance.
User Impact:
Some issues with reporting and system performance.
Workaround:
There is no workaround for this issue
Current Status:
The vendor has confirmed the issue has been completely resolved. It was caused by a piece of infrastructure becoming unavailable while they were doing maintenance, which caused some resources to become unavailable or experience unexpected restarts. They stopped the maintenance and restored functionality of the affected unit.
Services Affected:
IT Service Management Suite
Full Description:
TeamDynamix has reported a degradation in service. Cornell staff are monitoring and have observed some issues with reporting and system performance.



Timeline of Changes

Description Current Status Date Time
TeamDynamix has reported a degradation in service. Cornell staff are monitoring and have observed some issues with reporting and system performance. The vendor has confirmed the issue has been completely resolved. It was caused by a piece of infrastructure becoming unavailable while they were doing maintenance, which caused some resources to become unavailable or experience unexpected restarts. They stopped the maintenance and restored functionality of the affected unit. 2020-06-11 17:20:02
TeamDynamix has reported a degradation in service. Cornell staff are monitoring and have observed some issues with reporting and system performance. The vendor has reported that underlying issues with TeamDynamix have been resolved. There may still be some system instability until the system has fully recovered. 2020-06-11 14:07:20
TeamDynamix has reported a degradation in service. Cornell staff are monitoring and have observed some issues with reporting and system performance. TeamDynamix staff are working on the problem. 2020-06-11 12:41:22