Performance Issue: TeamDynamix Customer-Facing Portals
Last Updated:
2020-05-27 15:31:54
Event:
2020-05-27 14:46:00
Status:
Closed
Brief Description:
The custom layouts of all TeamDynamix customer-facing portals have reverted to factory default layouts. This resulted from a vendor file server error. The vendor is working to fix the problem.
User Impact:
Seeing the factory default layout when visiting a portal.
Workaround:
There is no workaround for this issue
Current Status:
The issue is fixed and TeamDynamix service is running normally.
Services Affected:
IT Service Management Suite
Full Description:
The custom layouts of all TeamDynamix customer-facing portals have reverted to factory default layouts. This resulted from a vendor file server error. The vendor is working to fix the problem.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The custom layouts of all TeamDynamix customer-facing portals have reverted to factory default layouts. This resulted from a vendor file server error. The vendor is working to fix the problem. | The issue is fixed and TeamDynamix service is running normally. | 2020-05-27 | 15:31:54 |
| The custom layouts of all TeamDynamix customer-facing portals have reverted to factory default layouts. This resulted from a vendor file server error. The vendor is working to fix the problem. | The vendor is working to fix the problem. | 2020-05-27 | 14:50:22 |