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Unplanned Outage: NetID Forgot your password function unavailable

Last Updated:
2020-05-11 16:25:52
Event:
2020-05-11 08:06:00
Status:
Closed
Brief Description:
The NetID Management Website at https://netid.cornell.edu is currently down.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The '"forgot your password?" function has been restored, with the addition of Captcha for enhanced security.
Services Affected:
Identity Services
Subsites Affected:
Manage Your NetID
Full Description:
The NetID Management Website at https://netid.cornell.edu is now back up and responding but the Forgot Password option is unavailable.



Timeline of Changes

Description Current Status Date Time
The NetID Management Website at https://netid.cornell.edu is now back up and responding but the Forgot Password option is unavailable. The '"forgot your password?" function has been restored, with the addition of Captcha for enhanced security. 2020-05-11 16:25:52
The NetID Management Website at https://netid.cornell.edu is now back up and responding but the Forgot Password option is unavailable. The NetID Management Website at https://netid.cornell.edu is now back up and responding but the Forgot Password option is unavailable. CIT technical staff are currently working to resolve this issue. 2020-05-11 09:23:58
The NetID Management Website at https://netid.cornell.edu is currently down. Users will be unable to reset their NetID passwords until this issue is resolved. The NetID Management Website at https://netid.cornell.edu is now back up and responding but the Forgot Password option is still not functioning. CIT technical staff are currently working to resolve this issue. 2020-05-11 08:40:28
The NetID Management Website at https://netid.cornell.edu is currently down. Users will be unable to reset their NetID passwords until this issue is resolved. CIT technical staff are currently working to resolve this issue. 2020-05-11 08:10:01