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Performance Issue: Intermittent Windows RDP Hopper session drops

Last Updated:
2020-05-14 10:10:02
Event:
2020-04-23 13:18:00
Status:
Open
Brief Description:
We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem.
Current Status:
The initial fix did not work. Cornell staff is continuing to work on the issue. If you are having a great deal of difficulty getting work done due to session drops, please contact us at systems-support@cornell.edu for suggestions in the meantime.
Services Affected:
Managed Servers



Timeline of Changes

Description Current Status Date Time
We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. The initial fix did not work. Cornell staff is continuing to work on the issue. If you are having a great deal of difficulty getting work done due to session drops, please contact us at systems-support@cornell.edu for suggestions in the meantime. 2020-05-14 10:10:02
We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. We are actively working on replacement hopper systems which should resolve this problem. If you are having a great deal of difficulty getting work done due to session drops, please contact us at systems-support@cornell.edu for suggestions in the meantime. 2020-04-29 12:49:03
We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. Managed Servers staff have a plan to make improvements which will take a few days to complete. If you are having a great deal of difficulty getting work done due to session drops, please contact us at systems-support@cornell.edu for suggestions in the meantime. 2020-04-27 14:44:31
We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. Managed Servers staff are still working on this issue. We'll update again on Monday. 2020-04-24 14:09:04
We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. CIT is investigating 2020-04-23 13:21:32