Performance Issue: Intermittent Windows RDP Hopper session drops
Last Updated:
2020-06-10 16:35:46
Event:
2020-04-23 13:18:00
Status:
Closed
Brief Description:
We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem.
Current Status:
Cornell staff is continuing to work on the issue. If you are having a great deal of difficulty getting work done due to session drops, please contact us at systems-support@cornell.edu for suggestions in the meantime.
Services Affected:
Servers
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. | Cornell staff is continuing to work on the issue. If you are having a great deal of difficulty getting work done due to session drops, please contact us at systems-support@cornell.edu for suggestions in the meantime. | 2020-06-10 | 09:29:04 |
| We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. | The initial fix did not work. Cornell staff is continuing to work on the issue. If you are having a great deal of difficulty getting work done due to session drops, please contact us at systems-support@cornell.edu for suggestions in the meantime. | 2020-05-14 | 10:10:02 |
| We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. | We are actively working on replacement hopper systems which should resolve this problem. If you are having a great deal of difficulty getting work done due to session drops, please contact us at systems-support@cornell.edu for suggestions in the meantime. | 2020-04-29 | 12:49:03 |
| We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. | Managed Servers staff have a plan to make improvements which will take a few days to complete. If you are having a great deal of difficulty getting work done due to session drops, please contact us at systems-support@cornell.edu for suggestions in the meantime. | 2020-04-27 | 14:44:31 |
| We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. | Managed Servers staff are still working on this issue. We'll update again on Monday. | 2020-04-24 | 14:09:04 |
| We have had multiple reports of dropped sessions into our Windows Remote Desktop (RDP) hopper machines (hopperrdp-duo.cit.cornell.edu aka hopperrdp.cit.cornell.edu). Managed Servers and Network Engineers are working on the problem. | CIT is investigating | 2020-04-23 | 13:21:32 |