Performance Issue: Password Added to Some Zoom Cloud Recordings
Last Updated:
2020-05-05 14:44:29
Event:
2020-04-13 21:24:00
Status:
Closed
Brief Description:
Over the weekend of April 11-12, 2020, Zoom changed settings throughout its systems to enforce the use of a Zoom-generated password for all Zoom Cloud Recordings by default. It is possible to remove the requirement. No new recordings are being affected.
User Impact:
Some Zoom recordings can't be viewed until the owner of the recording turns off the password protection.
Workaround:
To remove the password requirement from an affected recording, log into https://cornell.zoom.us/recording , select Share next to the recording, and switch Password Protect to Off.
Current Status:
Users were advised on how to remove passwords.
Services Affected:
Web and Video Conferencing
Full Description:
Over the weekend of April 11-12, 2020, Zoom changed settings throughout its systems to enforce the use of a Zoom-generated password for all Zoom Cloud Recordings by default. This has resulted in members of the Cornell community not being able to view some Zoom recordings until the owner of the recording turns off the protection. Cornell staff have reverted this change, so new recordings are not having the Zoom password added. To remove the password requirement from an affected recording, log into https://cornell.zoom.us/recording , select Share next to the recording, and switch Password Protect to Off.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Over the weekend of April 11-12, 2020, Zoom changed settings throughout its systems to enforce the use of a Zoom-generated password for all Zoom Cloud Recordings by default. This has resulted in members of the Cornell community not being able to view some Zoom recordings until the owner of the recording turns off the protection. Cornell staff have reverted this change, so new recordings are not having the Zoom password added. To remove the password requirement from an affected recording, log into https://cornell.zoom.us/recording , select Share next to the recording, and switch Password Protect to Off. | Users were advised on how to remove passwords. | 2020-05-05 | 14:44:29 |
| Over the weekend of April 11-12, 2020, Zoom changed settings throughout its systems to enforce the use of a Zoom-generated password for all Zoom Cloud Recordings by default. This has resulted in members of the Cornell community not being able to view some Zoom recordings until the owner of the recording turns off the protection. Cornell staff have reverted this change, so new recordings are not having the Zoom password added. To remove the password requirement from an affected recording, log into https://cornell.zoom.us/recording , select Share next to the recording, and switch Password Protect to Off. | Updated to reflect link to list of recordings: https://cornell.zoom.us/recording . The initial link was to Recording settings. | 2020-04-13 | 21:34:29 |
| Over the weekend of April 11-12, 2020, Zoom changed settings throughout its systems to enforce the use of a Zoom-generated password for all Zoom Cloud Recordings by default. This has resulted in members of the Cornell community not being able to view some Zoom recordings until the owner of the recording turns off the protection. Cornell staff have reverted this change, so new recordings are not having the Zoom password added. To remove the password requirement from an affected recording, log into https://cornell.zoom.us/profile/setting?tab=recording , select Share next to the recording, and switch Password Protect to Off. | No new recordings are being affected. | 2020-04-13 | 21:30:39 |