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Performance Issue: Zoom: Attendees Unable to Join Some Meetings Scheduled 3/30-4/1/20

Last Updated:
2020-04-08 14:57:04
Event:
2020-04-06 15:47:00
Status:
Closed
Brief Description:
Some Zoom users may be unable to join meetings created between 10:00am, Monday, March 30, and midday, Wednesday, April 1, 2020, which have an incorrect user domain in the authenticated users option.
User Impact:
Attendees attempting to join meetings with this issue will see the message “This meeting is for authorized users only,” when trying to join, even though they are properly logged in using Cornell Single Sign On. Hosts of affected meetings are advised to correct the authenticated users domain value in the meeting's settings.
Workaround:
More details about resolving the issue for affected meetings can be seen at Troubleshooting: Incorrect Domain in Authenticated Users Settings (April 2020) https://it.cornell.edu/zoom/troubleshooting-incorrect-domain-authenticated-users-settings-april-2020
Current Status:
Issue affects meetings created between 10:00am, Monday, March 30, and midday, Wednesday, April 1, 2020.
Services Affected:
Web and Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
Some Zoom users may be experiencing difficulty joining meetings created between Monday, March 30, 2020, around 10:00am and Wednesday, April 1, 2020, around noon, that required attendees to be authenticated users. Meetings created during this window may have an incorrect user domain in the authenticated users option. Because of this, attendees will see the message “This meeting is for authorized users only,” when trying to join, even though they are properly logged in using Cornell Single Sign On.

Meeting hosts whose attendees encounter this problem can edit the meeting settings to use the correct domain for authentication. On the Edit Meeting screen, under Meeting options, if the “Only authenticated users may join” box is checked, the domain shown should be “cornell.edu”. Any other value should be corrected to “cornell.edu” and saved.

Also, hosts who made changes to their Zoom profile settings during the Monday-Wednesday window above should check for a similar issue in their Profile Settings. Under PERSONAL > Settings > Meeting > Only authenticated users can join meetings > Meeting Authentication Options > Cornell Users (Default) > Edit, the domain that shows under “Sign in to Zoom with the following specified domains” should be “cornell.edu.”

More details about resolving the issue for affected meetings can be seen at Troubleshooting: Incorrect Domain in Authenticated Users Settings (April 2020)
https://it.cornell.edu/zoom/troubleshooting-incorrect-domain-authenticated-users-settings-april-2020



Timeline of Changes

Description Current Status Date Time
Some Zoom users may be experiencing difficulty joining meetings created between Monday, March 30, 2020, around 10:00am and Wednesday, April 1, 2020, around noon, that required attendees to be authenticated users. Meetings created during this window may have an incorrect user domain in the authenticated users option. Because of this, attendees will see the message “This meeting is for authorized users only,” when trying to join, even though they are properly logged in using Cornell Single Sign On. Meeting hosts whose attendees encounter this problem can edit the meeting settings to use the correct domain for authentication. On the Edit Meeting screen, under Meeting options, if the “Only authenticated users may join” box is checked, the domain shown should be “cornell.edu”. Any other value should be corrected to “cornell.edu” and saved. Also, hosts who made changes to their Zoom profile settings during the Monday-Wednesday window above should check for a similar issue in their Profile Settings. Under PERSONAL > Settings > Meeting > Only authenticated users can join meetings > Meeting Authentication Options > Cornell Users (Default) > Edit, the domain that shows under “Sign in to Zoom with the following specified domains” should be “cornell.edu.” More details about resolving the issue for affected meetings can be seen at Troubleshooting: Incorrect Domain in Authenticated Users Settings (April 2020) https://it.cornell.edu/zoom/troubleshooting-incorrect-domain-authenticated-users-settings-april-2020 Issue affects meetings created between 10:00am, Monday, March 30, and midday, Wednesday, April 1, 2020. 2020-04-06 16:05:30
Some Zoom users may be experiencing difficulty joining meetings created between Monday, March 30, 2020, around 10:00am and Wednesday, April 1, 2020, around noon, that required attendees to be authenticated users. Meetings created during this window may have an incorrect user domain in the authenticated users option. Because of this, attendees will see the message “This meeting is for authorized users only,” when trying to join, even though they are properly logged in using Cornell Single Sign On. Meeting hosts whose attendees encounter this problem can edit the meeting settings to use the correct domain for authentication. On the Edit Meeting screen, under Meeting options, if the “Only authenticated users may join” box is checked, the domain shown should be “cornell.edu”. Any other value should be corrected to “cornell.edu” and saved. Also, hosts who made changes to their Zoom profile settings during the Monday-Wednesday window above should check for a similar issue in their Profile Settings. Under PERSONAL > Settings > Meeting > Only authenticated users can join meetings > Meeting Authentication Options > Cornell Users (Default) > Edit, the domain that shows under “Sign in to Zoom with the following specified domains” should be “cornell.edu.” More details about resolving the issue for affected meetings can be seen at Troubleshooting: Incorrect Domain in Authenticated Users Settings (April 2020) (https://it.cornell.edu/zoom/troubleshooting-incorrect-domain-authenticated-users-settings-april-2020). Issue affects meetings created between 10:00am, Monday, March 30, and midday, Wednesday, April 1, 2020. 2020-04-06 16:00:47