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Performance Issue: Zoom Cornell Account Login with CUWebLogin Only, Others Treated as Guest

Last Updated:
2020-05-05 10:45:01
Event:
2020-04-02 20:31:00
Status:
Closed
Brief Description:
Cornell Zoom only accepts CUWebLogin sign-in for authentication for Cornell Zoom accounts. Signing in through other means results in the individual being treated as a guest.
User Impact:
To sign into Cornell Zoom accounts, members of the Cornell community must ​have an account on Cornell's Zoom license and sign in with their Cornell NetID and password through CUWebLogin, accessed through https://cornell.zoom.us/signin or as described for the client app at https://it.cornell.edu/zoom/log-zoom-app . Some users may already have a Zoom account which needs to be transferred to Cornell's Zoom license. After logging into https://cornell.zoom.us or using the Zoom module in Canvas, these users will receive an email (see an example at https://it.cornell.edu/verified/7663 ). After clicking on Activate, the user can sign into the Zoom client as described at https://it.cornell.edu/zoom/log-zoom-app . Note: ​Those external to Cornell with a non-Cornell Zoom account can still sign into Zoom with other authentication, such as Google sign-in. Doing so will result in Cornell Zoom meetings treating them as a guest, meaning they will go into a meeting waiting room until admitted by the host. If the host has required Cornell authentication for participants, they will not be allowed into the waiting room. ​If you are a member of the Cornell community and are showing up in Cornell Zoom meetings as a Guest, you are either not logged in as described at https://it.cornell.edu/zoom/log-zoom-app or you have received an email ( https://it.cornell.edu/verified/7663 ) asking you to confirm the account activation. Cornell faculty, students, and staff that have been using the "Sign In With Google" option should instead sign in with CUWebLogin . in the Zoom client app, this is done by choosing "Sign in With SSO", then typing "cornell" under "Your company domain." After clicking "Continue," CUWebLogin will appear. If you encounter difficulties, contact the IT Service Desk: https://it.cornell.edu/support
Workaround:
Please see information under current status/user impact.
Current Status:
To sign into Cornell Zoom accounts, members of the Cornell community must ​have an account on Cornell's Zoom license and sign in with their Cornell NetID and password through CUWebLogin, accessed through https://cornell.zoom.us/signin or as described for the client app at https://it.cornell.edu/zoom/log-zoom-app .

Some users may already have a Zoom account which needs to be transferred to Cornell's Zoom license. After logging into https://cornell.zoom.us or using the Zoom module in Canvas, these users will receive an email (see an example at https://it.cornell.edu/verified/7663 ). After clicking on Activate, the user can sign into the Zoom client as described at https://it.cornell.edu/zoom/log-zoom-app .

Note: ​Those external to Cornell with a non-Cornell Zoom account can still sign into Zoom with other authentication, such as Google sign-in. Doing so will result in Cornell Zoom meetings treating them as a guest, meaning they will go into a meeting waiting room until admitted by the host. If the host has required Cornell authentication for participants, they will not be allowed into the waiting room. ​If you are a member of the Cornell community and are showing up in Cornell Zoom meetings as a Guest, you are either not logged in as described at https://it.cornell.edu/zoom/log-zoom-app or you have received an email ( https://it.cornell.edu/verified/7663 ) asking you to confirm the account activation.

Cornell faculty, students, and staff that have been using the "Sign In With Google" option should instead sign in with CUWebLogin. in the Zoom client app, this is done by choosing "Sign in With SSO", then typing "cornell" under "Your company domain." After clicking "Continue," CUWebLogin will appear. If you encounter difficulties, contact the IT Service Desk: https://it.cornell.edu/support
Services Affected:
Web and Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
Cornell Zoom only accepts CUWebLogin sign-in for authentication for Cornell Zoom accounts. Signing in through other means results in the individual being treated as a guest.



Timeline of Changes

Description Current Status Date Time
Cornell Zoom only accepts CUWebLogin sign-in for authentication for Cornell Zoom accounts. Signing in through other means results in the individual being treated as a guest. To sign into Cornell Zoom accounts, members of the Cornell community must ​have an account on Cornell's Zoom license and sign in with their Cornell NetID and password through CUWebLogin, accessed through https://cornell.zoom.us/signin or as described for the client app at https://it.cornell.edu/zoom/log-zoom-app . Some users may already have a Zoom account which needs to be transferred to Cornell's Zoom license. After logging into https://cornell.zoom.us or using the Zoom module in Canvas, these users will receive an email (see an example at https://it.cornell.edu/verified/7663 ). After clicking on Activate, the user can sign into the Zoom client as described at https://it.cornell.edu/zoom/log-zoom-app . Note: ​Those external to Cornell with a non-Cornell Zoom account can still sign into Zoom with other authentication, such as Google sign-in. Doing so will result in Cornell Zoom meetings treating them as a guest, meaning they will go into a meeting waiting room until admitted by the host. If the host has required Cornell authentication for participants, they will not be allowed into the waiting room. ​If you are a member of the Cornell community and are showing up in Cornell Zoom meetings as a Guest, you are either not logged in as described at https://it.cornell.edu/zoom/log-zoom-app or you have received an email ( https://it.cornell.edu/verified/7663 ) asking you to confirm the account activation. Cornell faculty, students, and staff that have been using the "Sign In With Google" option should instead sign in with CUWebLogin. in the Zoom client app, this is done by choosing "Sign in With SSO", then typing "cornell" under "Your company domain." After clicking "Continue," CUWebLogin will appear. If you encounter difficulties, contact the IT Service Desk: https://it.cornell.edu/support 2020-04-06 13:57:44
Cornell Zoom only accepts CUWebLogin sign-in for authentication for Cornell Zoom accounts. Signing in through other means results in the individual being treated as a guest. To sign into Cornell Zoom accounts, members of the Cornell community must ​have an account on Cornell's Zoom license and sign in with their Cornell NetID and password through CUWebLogin, accessed through https://cornell.zoom.us/signin or as described for the client app at https://it.cornell.edu/zoom/log-zoom-app . Some users may already have a Zoom account which needs to be transferred to Cornell's Zoom license. After logging into https://cornell.zoom.us or using the Zoom module in Canvas, these users will receive an email (see an example at https://it.cornell.edu/verified/7663 ). After clicking on Activate, the user can sign into the Zoom client as described at https://it.cornell.edu/zoom/log-zoom-app . Note: ​Those external to Cornell with a non-Cornell Zoom account can still sign into Zoom with other authentication, such as Google sign-in. Doing so will result in Cornell Zoom meetings treating them as a guest, meaning they will go into a meeting waiting room until admitted by the host. If the host has required authentication for participants, they will not be allowed into the waiting room. ​If you are a member of the Cornell community and are showing up in Cornell Zoom meetings as a Guest, you are either not logged in as described at https://it.cornell.edu/zoom/log-zoom-app or you have received an email ( https://it.cornell.edu/verified/7663 ) asking you to confirm the account activation. Cornell faculty, students, and staff that have been using the "Sign In With Google" option should instead sign in with CUWebLogin. in the Zoom client app, this is done by choosing "Sign in With SSO", then typing "cornell" under "Your company domain." After clicking "Continue," CUWebLogin will appear. If you encounter difficulties, contact the IT Service Desk: https://it.cornell.edu/support 2020-04-06 13:56:06
To enhance online meeting security and improve information about attendees, Cornell Zoom no longer accepts signing in with Google accounts. To sign into Cornell Zoom accounts, visit https://cornell.zoom.us/signin and use your Cornell NetID and password. With classes resuming, more students are discovering they cannot log in with their Google credentials. Anyone providing support to a member of the Cornell community who is reporting that they previously had been able to sign into Zoom and can no longer do so, should see if the user has been signing in with Google credentials previously. If they have, they should first make sure their Zoom client or app is not signed into any account by clicking their profile icon, and selecting Sign Out if it’s available. The user should then sign into https://cornell.zoom.us/signin using their Cornell NetID and password and into the app using the instructions at https://it.cornell.edu/zoom/log-zoom-app . Note: If the user has been signing into Zoom using Google authentication, but with a username of their NetID@cornell.edu, they may need to go through the process of associating that Zoom account with Cornell's Zoom account before they can sign into Zoom using Cornell SSO. When this is the case, the user will receive an email from zoom_owner@cornell.edu asking them to accept this change. Once they accept, they can sign into the client app using the SSO (not Google) option, outlined in the link above. Associated with this situation, Canvas has been configured to automatically create a Cornell Zoom account for students if they do not already have one. If they already have a non-Cornell Zoom account associated with their Cornell email address as noted above, Zoom will attempt to transfer their account to Cornell, which triggers the automated email. Once they accept the change in the email, they may then sign into the Zoom client app using the SSO (not Google) option, outlined in the link above. 2020-04-06 09:40:45
To enhance online meeting security and improve information about attendees, Cornell Zoom no longer accepts signing in with Google accounts. To sign into Cornell Zoom accounts, visit https://cornell.zoom.us/signin and use your Cornell NetID and password. Google accounts are no longer accepted to sign into Cornell Zoom. 2020-04-02 20:35:43