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Performance Issue: Two-Step Login for Android - Unsolicited Push Notifications

Last Updated:
2020-04-10 09:16:05
Event:
2020-03-31 14:09:00
Status:
Closed
Brief Description:
Some Android users of the Two-Step Login (Duo) service have reported that Android push networks produce unsolicited notifications with the error message: "A WiFi or cellular network connection is required. Please check your network settings."
User Impact:
N/A
Workaround:
To be on the safe side, if you receive Duo push notifications when you are not trying to log in, please deny them and use the "report fraud" button.
Current Status:
Duo has confirmed that this issue is fixed to Android v 3.31.2. They recommend updating Duo Mobile to the latest version.
Services Affected:
Authentication and Authorization
Subsites Affected:
Two-Step Login
Full Description:
Some Android users of the Two-Step Login (Duo) service have reported a problem where Android push networks produce unsolicited notifications. These notifications report the error message: "A WiFi or cellular network connection is required. Please check your network settings." The notifications containing this error message may be confused with the push notifications used for authentication.


A new version of the Duo Mobile for Android app is scheduled to be released later this week or early next week to address this problem.

More information is available from Duo at: https://help.duo.com/s/article/5812?language=en_US



Timeline of Changes

Description Current Status Date Time
Some Android users of the Two-Step Login (Duo) service have reported a problem where Android push networks produce unsolicited notifications. These notifications report the error message: "A WiFi or cellular network connection is required. Please check your network settings." The notifications containing this error message may be confused with the push notifications used for authentication. A new version of the Duo Mobile for Android app is scheduled to be released later this week or early next week to address this problem. More information is available from Duo at: https://help.duo.com/s/article/5812?language=en_US Duo has confirmed that this issue is fixed to Android v 3.31.2. They recommend updating Duo Mobile to the latest version. 2020-04-10 09:16:05
Some Android users of the Two-Step Login (Duo) service have reported a problem where Android push networks produce unsolicited notifications. These notifications report the error message: "A WiFi or cellular network connection is required. Please check your network settings." The notifications containing this error message may be confused with the push notifications used for authentication. A new version of the Duo Mobile for Android app is scheduled to be released later this week or early next week to address this problem. More information is available from Duo at: https://help.duo.com/s/article/5812?language=en_US Open 2020-03-31 14:32:20