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Performance Issue: Video on Demand and Kaltura in Canvas

Last Updated:
2020-03-31 10:00:13
Event:
2020-03-30 12:22:00
Status:
Closed
Brief Description:
Video on Demand and other Kaltura services may be slow to respond. Kaltura staff are continuing to investigate.
User Impact:
Video on Demand and other Kaltura services are available, but may be slow to respond.
Workaround:
There is no workaround for this issue
Current Status:
Kaltura has resolved the issue and Video on Demand and Kaltura services are performing normally. Cornell staff are continuing to monitor.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service (VPS)
Full Description:
Video on Demand and other Kaltura services may be slow to respond. Kaltura staff are continuing to investigate.



Timeline of Changes

Description Current Status Date Time
Video on Demand and other Kaltura services may be slow to respond. Kaltura staff are continuing to investigate. Kaltura has resolved the issue and Video on Demand and Kaltura services are performing normally. Cornell staff are continuing to monitor. 2020-03-31 10:00:13
Video on Demand and other Kaltura services may be slow to respond. Kaltura staff are continuing to investigate. Service has been restored. The vendor says there are still some reports of latency. 2020-03-30 21:58:52
Video on Demand and other Kaltura services are unavailable. Cornell and Kaltura staff are investigating. The issues with Video on Demand and other Kaltura services have returned and the services are not available. Cornell and Kaltura staff are investigating. 2020-03-30 18:52:04
Kaltura is reporting issues which may cause slowness and intermittent access to Video on Demand and Kaltura services, including Kaltura in Canvas. Kaltura staff are working on the problem. Kaltura has identified and fixed the issue, and services are operating normally. Cornell staff are continuing to monitor. 2020-03-30 15:20:01
Kaltura is reporting issues which may cause slowness and intermittent access to Video on Demand and Kaltura services, including Kaltura in Canvas. Kaltura staff are working on the problem. Kaltura staff are working on the problem. 2020-03-30 13:19:15
Kaltura is reporting issues which may cause slowness and intermittent access to Video on Demand and Kaltura services. Kaltura staff are working on the problem. Kaltura staff are working on the problem. 2020-03-30 12:25:13