Performance Issue: Video on Demand and Kaltura in Canvas
Last Updated:
2020-03-31 14:00:13
Event:
2020-03-30 16:22:00
Status:
Closed
Brief Description:
Video on Demand and other Kaltura services may be slow to respond. Kaltura staff are continuing to investigate.
User Impact:
Video on Demand and other Kaltura services are available, but may be slow to respond.
Workaround:
There is no workaround for this issue
Current Status:
Kaltura has resolved the issue and Video on Demand and Kaltura services are performing normally. Cornell staff are continuing to monitor.
Services Affected:
Video Streaming & Hosting
Full Description:
Video on Demand and other Kaltura services may be slow to respond. Kaltura staff are continuing to investigate.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Video on Demand and other Kaltura services may be slow to respond. Kaltura staff are continuing to investigate. | Kaltura has resolved the issue and Video on Demand and Kaltura services are performing normally. Cornell staff are continuing to monitor. | 2020-03-31 | 14:00:13 |
| Video on Demand and other Kaltura services may be slow to respond. Kaltura staff are continuing to investigate. | Service has been restored. The vendor says there are still some reports of latency. | 2020-03-31 | 01:58:52 |
| Video on Demand and other Kaltura services are unavailable. Cornell and Kaltura staff are investigating. | The issues with Video on Demand and other Kaltura services have returned and the services are not available. Cornell and Kaltura staff are investigating. | 2020-03-30 | 22:52:04 |
| Kaltura is reporting issues which may cause slowness and intermittent access to Video on Demand and Kaltura services, including Kaltura in Canvas. Kaltura staff are working on the problem. | Kaltura has identified and fixed the issue, and services are operating normally. Cornell staff are continuing to monitor. | 2020-03-30 | 19:20:01 |
| Kaltura is reporting issues which may cause slowness and intermittent access to Video on Demand and Kaltura services, including Kaltura in Canvas. Kaltura staff are working on the problem. | Kaltura staff are working on the problem. | 2020-03-30 | 17:19:15 |
| Kaltura is reporting issues which may cause slowness and intermittent access to Video on Demand and Kaltura services. Kaltura staff are working on the problem. | Kaltura staff are working on the problem. | 2020-03-30 | 16:25:13 |