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Performance Issue: Remedy Issue

Last Updated:
2020-04-08 16:01:01
Event:
2020-03-27 08:03:00
Status:
Closed
Brief Description:
The Remedy system is experiencing performance issues. A support incident has been opened and we are in contact with the vendor. They are investigating the issue. We will update as soon as we have additional information.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor reports the performance issue should be back to normal and that the duplicate email issue has been resolved.
Services Affected:
IT Service Management Suite
Full Description:
The Remedy system is experiencing performance issues. A support incident has been opened and we are in contact with the vendor. They are investigating the issue. We will update as soon as we have additional information.



Timeline of Changes

Description Current Status Date Time
The Remedy system is experiencing performance issues. A support incident has been opened and we are in contact with the vendor. They are investigating the issue. We will update as soon as we have additional information. The vendor reports the performance issue should be back to normal and that the duplicate email issue has been resolved. 2020-03-27 12:33:56
The Remedy system is experiencing performance issues. A support incident has been opened and we are in contact with the vendor. They are investigating the issue. We will update as soon as we have additional information. The vendor has restarted the email engine, killed one of the plugins and is doing a rolling restart of the servers. The Remedy admins are continuing to work with the vendor on this issue. 2020-03-27 10:09:54
The Remedy system is experiencing performance issues. A support incident has been opened and we are in contact with the vendor. They are investigating the issue. We will update as soon as we have additional information. Cornell IT has contacted the vendor, who is investigating this issue. 2020-03-27 08:17:53