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Performance Issue: Import of Some Zoom Cloud Recordings into Video On Demand

Last Updated:
2020-05-05 10:46:35
Event:
2020-03-20 11:06:00
Status:
Closed
Brief Description:
Some Zoom Cloud Recordings did not import into the Video on Demand service. Delivery of Zoom Cloud Recordings into Video On Demand has been restored, and efforts are being made to import the videos that didn’t transfer the first time.
User Impact:
Some Zoom Cloud Recordings from meetings on Monday, March 23, 2020, and a few from Friday, March 20, did not import into the Video on Demand service.
Workaround:
There is no workaround for this issue
Current Status:
Delivery of Zoom Cloud Recordings into Video On Demand has been restored. CIT, Zoom, and Kaltura staff have worked to import into Video On Demand all videos that didn’t transfer successfully.
Services Affected:
Web and Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
Some Zoom Cloud Recordings from meetings on Monday, March 23, 2020, and a few from Friday, March 20, did not import into the Video on Demand service. Delivery of Zoom Cloud Recordings into Video On Demand has been restored, and CIT, Zoom, and Kaltura staff are working to import into Video On Demand the videos that didn’t transfer successfully on Monday and Friday.



Timeline of Changes

Description Current Status Date Time
Some Zoom Cloud Recordings from meetings on Monday, March 23, 2020, and a few from Friday, March 20, did not import into the Video on Demand service. Delivery of Zoom Cloud Recordings into Video On Demand has been restored, and CIT, Zoom, and Kaltura staff are working to import into Video On Demand the videos that didn’t transfer successfully on Monday and Friday. Delivery of Zoom Cloud Recordings into Video On Demand has been restored. CIT, Zoom, and Kaltura staff have worked to import into Video On Demand all videos that didn’t transfer successfully. 2020-05-05 10:46:35
Some Zoom Cloud Recordings from meetings on Monday, March 23, 2020, and a few from Friday, March 20, did not import into the Video on Demand service. Delivery of Zoom Cloud Recordings into Video On Demand has been restored, and CIT, Zoom, and Kaltura staff are working to import into Video On Demand the videos that didn’t transfer successfully on Monday and Friday. CIT, Zoom, and Kaltura staff continue to work to import into Video On Demand all videos that didn’t transfer successfully. 2020-03-27 08:47:00
Some Zoom Cloud Recordings from meetings on Monday, March 23, 2020, and a few from Friday, March 20, did not import into the Video on Demand service. Delivery of Zoom Cloud Recordings into Video On Demand has been restored, and CIT, Zoom, and Kaltura staff are working to import into Video On Demand the videos that didn’t transfer successfully on Monday and Friday. Delivery of Zoom Cloud Recordings into Video On Demand has been restored, and CIT, Zoom, and Kaltura staff are working to import into Video On Demand the videos that didn’t transfer successfully on Monday and Friday. 2020-03-24 11:08:40