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Performance Issue: High Telephone Network Activity and Congestion

Last Updated:
2020-03-23 15:39:09
Event:
2020-03-23 15:33:00
Status:
Open
Brief Description:
High levels of activity and congestion on outside telephone networks (land-line and cellular) is causing some calls to not complete, instead resulting in a fast busy signal. This issue is occurring outside Cornell’s telephone network.
User Impact:
Congestion on telephone networks outside Cornell may cause calls to Cornell extensions that are connected to outside cell or landline phones through a service like My Extension Everywhere/EC500 to not go through after Cornell networks hand them off.
Workaround:
There is no workaround for this issue
Current Status:
This issue is due to congestion on telephone networks outside Cornell.
Services Affected:
Telephone Service
Subsites Affected:
Extension to Cellular -now called My Extension Everywhere
My Extension Everywhere
Full Description:
High levels of activity and congestion on outside telephone networks (land-line and cellular) is causing some calls to not complete, instead resulting in a fast busy signal. This issue is occurring outside Cornell’s telephone network and is caused by and affecting overall traffic on the outside phone networks. It does mean that when someone dials a Cornell phone number that is connected to a cell or home phone through My Extension Everywhere/EC500, it may not connect due to the outside congestion. The campus telephone system itself is letting all calls through at this time and has ample capacity. Cornell voice engineers are continuing to monitor the campus phone system.



Timeline of Changes

Description Current Status Date Time
High levels of activity and congestion on outside telephone networks (land-line and cellular) is causing some calls to not complete, instead resulting in a fast busy signal. This issue is occurring outside Cornell’s telephone network and is caused by and affecting overall traffic on the outside phone networks. It does mean that when someone dials a Cornell phone number that is connected to a cell or home phone through My Extension Everywhere/EC500, it may not connect due to the outside congestion. The campus telephone system itself is letting all calls through at this time and has ample capacity. Cornell voice engineers are continuing to monitor the campus phone system. This issue is due to congestion on telephone networks outside Cornell. 2020-03-23 15:39:09