Unplanned Outage: Concur is Down
Last Updated:
2020-03-20 11:15:57
Event:
2020-03-20 07:53:00
Status:
Closed
Brief Description:
All Concur customers using the Concur website and Concur mobile app are unable to log in and use the services.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Travel Reimbursement
Full Description:
All Concur customers using the Concur website and Concur mobile app are unable to log in and use the services.
After filling in their credentials to Concur website, users are receiving “Sorry something went wrong” error message and are unable to login. When trying to login to Concur mobile app, Android users receive “Unable to sign in” error, while iOS users receive “Network connection error”.
After filling in their credentials to Concur website, users are receiving “Sorry something went wrong” error message and are unable to login. When trying to login to Concur mobile app, Android users receive “Unable to sign in” error, while iOS users receive “Network connection error”.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| All Concur customers using the Concur website and Concur mobile app are unable to log in and use the services. After filling in their credentials to Concur website, users are receiving “Sorry something went wrong” error message and are unable to login. When trying to login to Concur mobile app, Android users receive “Unable to sign in” error, while iOS users receive “Network connection error”. | The issue has been resolved. | 2020-03-20 | 11:11:50 |
| All Concur customers using the Concur website and Concur mobile app are unable to log in and use the services. After filling in their credentials to Concur website, users are receiving “Sorry something went wrong” error message and are unable to login. When trying to login to Concur mobile app, Android users receive “Unable to sign in” error, while iOS users receive “Network connection error”. | IT staff are working to resolve the issue. | 2020-03-20 | 07:57:01 |