Performance Issue: Performance of Some Cornell Websites
Last Updated:
2020-03-11 19:54:55
Event:
2020-03-10 22:09:00
Status:
Closed
Brief Description:
Some Cornell websites were unavailable for a short period. The configuration for an emergency banner on some sites is such that the sites stopped responding when the server the banner is on experienced high traffic.
User Impact:
Some Cornell websites were unavailable for a short period.
Workaround:
There is no workaround for this issue
Current Status:
Site administrators should see https://brand.cornell.edu/messaging/emergency-banner/
Services Affected:
Managed Web Hosting
Full Description:
Some Cornell websites were unavailable for a short period. The configuration for an emergency banner on some sites is such that the sites stopped responding when the server the banner is on experienced high traffic. This issue can be prevented from occuring again by adjusting the configuration for the banner on the site. Site administrators should see https://brand.cornell.edu/messaging/emergency-banner/
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some Cornell websites were unavailable for a short period. The configuration for an emergency banner on some sites is such that the sites stopped responding when the server the banner is on experienced high traffic. This issue can be prevented from occuring again by adjusting the configuration for the banner on the site. Site administrators should see https://brand.cornell.edu/messaging/emergency-banner/ | Site administrators should see https://brand.cornell.edu/messaging/emergency-banner/ | 2020-03-10 | 22:33:06 |
| Some Cornell websites are currently unavailable. Activation of the emergency banner has caused an issue with the sites that can be fixed by adjusting the configuration for the banner. Site administrators should see https://brand.cornell.edu/messaging/emergency-banner/ for the correct configuration information. CIT staff are working to identify and contact affected websites that are hosted or supported by CIT, but some affected sites are independently run. | CIT staff are working to contact administrators of affected websites that are CIT hosted or supported. | 2020-03-10 | 22:18:43 |