Performance Issue: Issues Logging in to Concur
Last Updated:
2020-03-10 18:33:06
Event:
2020-03-10 14:23:00
Status:
Closed
Brief Description:
There is an unknown issue with the concur.cornell.edu redirect to the Concur system.
User Impact:
N/A
Workaround:
1. Go to https://www.concursolutions.com
2. Enter your Cornell NetID email address (xx123@cornell.edu)
3. Select Next.
4. Select Sign In with Cornell SSO (netid@cornell.edu).
2. Enter your Cornell NetID email address (xx123@cornell.edu)
3. Select Next.
4. Select Sign In with Cornell SSO (netid@cornell.edu).
Current Status:
Concur is now back up and running.
Services Affected:
Travel Reimbursement
Full Description:
There is an unknown issue with the concur.cornell.edu redirect to the Concur system.
In the meantime:
1. Go to https://www.concursolutions.com
2. Enter your Cornell NetID email address (xx123@cornell.edu)
3. Select Next.
4. Select Sign In with Cornell SSO (netid@cornell.edu).
If the Two-Step Login appears, authenticate as normal.
In the meantime:
1. Go to https://www.concursolutions.com
2. Enter your Cornell NetID email address (xx123@cornell.edu)
3. Select Next.
4. Select Sign In with Cornell SSO (netid@cornell.edu).
If the Two-Step Login appears, authenticate as normal.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| There is an unknown issue with the concur.cornell.edu redirect to the Concur system. In the meantime: 1. Go to https://www.concursolutions.com 2. Enter your Cornell NetID email address (xx123@cornell.edu) 3. Select Next. 4. Select Sign In with Cornell SSO (netid@cornell.edu). If the Two-Step Login appears, authenticate as normal. | Concur is now back up and running. | 2020-03-10 | 18:33:06 |
| There is an unknown issue with the concur.cornell.edu redirect to the Concur system. In the meantime: 1. Go to https://www.concursolutions.com 2. Enter your Cornell NetID email address (xx123@cornell.edu) 3. Select Next. 4. Select Sign In with Cornell SSO (netid@cornell.edu). If the Two-Step Login appears, authenticate as normal. | CIT admins are currently working to resolve the issue. | 2020-03-10 | 14:31:52 |