Performance Issue: Outgoing Remedy Email
Last Updated:
2020-03-06 15:18:27
Event:
2020-03-05 20:41:00
Status:
Closed
Brief Description:
Emails leaving the Remedy system are currently experience delays.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor reports the problem has been resolved.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
Emails leaving the Remedy system are currently experience delays.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Emails leaving the Remedy system are currently experience delays. | The vendor reports the problem has been resolved. | 2020-03-06 | 15:18:27 |
| Emails leaving the Remedy system are currently experience delays. | A critical incident has been open with the vendor to address the issue. | 2020-03-05 | 20:47:04 |