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Performance Issue: Outgoing Remedy Email

Last Updated:
2020-03-06 10:18:27
Event:
2020-03-05 15:41:00
Status:
Closed
Brief Description:
Emails leaving the Remedy system are currently experience delays.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor reports the problem has been resolved.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
Emails leaving the Remedy system are currently experience delays.



Timeline of Changes

Description Current Status Date Time
Emails leaving the Remedy system are currently experience delays. The vendor reports the problem has been resolved. 2020-03-06 10:18:27
Emails leaving the Remedy system are currently experience delays. A critical incident has been open with the vendor to address the issue. 2020-03-05 15:47:04