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Performance Issue: Remedy Email

Last Updated:
2020-03-05 09:52:38
Event:
2020-03-04 14:35:00
Status:
Closed
Brief Description:
We received reports of email processing delays in Remedy for ticket creation and updates.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The email processing delays in Remedy have been resolved.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
We received reports of email processing delays in Remedy for ticket creation and updates.



Timeline of Changes

Description Current Status Date Time
We received reports of email processing delays in Remedy for ticket creation and updates. The email processing delays in Remedy have been resolved. 2020-03-05 09:52:38
We received reports of email processing delays in Remedy for ticket creation and updates. The email processing delays in Remedy are still occurring. CIT staff are working with the vendor to resolve the issue. 2020-03-05 09:10:28
We received reports of email processing delays in Remedy for ticket creation and updates. The vendor has resolved this issue. 2020-03-05 08:48:48
We received reports of email processing delays in Remedy for ticket creation and updates. We are again seeing email processing delays in Remedy. Another critical incident is being reported to the vendor. 2020-03-04 16:48:21
We received reports of email processing delays in Remedy for ticket creation and updates. The vendor reports the restarts are complete and email is now working. 2020-03-04 15:45:56
We received reports of email processing delays in Remedy for ticket creation and updates. The vendor will be performing an emergency rolling restart of our Remedy servers. 2020-03-04 15:25:02
We received reports of email processing delays in Remedy for ticket creation and updates. Technicians are investigating. 2020-03-04 14:39:13