Performance Issue: Remedy Email
Last Updated:
2020-03-05 09:52:38
Event:
2020-03-04 14:35:00
Status:
Closed
Brief Description:
We received reports of email processing delays in Remedy for ticket creation and updates.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The email processing delays in Remedy have been resolved.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
We received reports of email processing delays in Remedy for ticket creation and updates.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| We received reports of email processing delays in Remedy for ticket creation and updates. | The email processing delays in Remedy have been resolved. | 2020-03-05 | 09:52:38 |
| We received reports of email processing delays in Remedy for ticket creation and updates. | The email processing delays in Remedy are still occurring. CIT staff are working with the vendor to resolve the issue. | 2020-03-05 | 09:10:28 |
| We received reports of email processing delays in Remedy for ticket creation and updates. | The vendor has resolved this issue. | 2020-03-05 | 08:48:48 |
| We received reports of email processing delays in Remedy for ticket creation and updates. | We are again seeing email processing delays in Remedy. Another critical incident is being reported to the vendor. | 2020-03-04 | 16:48:21 |
| We received reports of email processing delays in Remedy for ticket creation and updates. | The vendor reports the restarts are complete and email is now working. | 2020-03-04 | 15:45:56 |
| We received reports of email processing delays in Remedy for ticket creation and updates. | The vendor will be performing an emergency rolling restart of our Remedy servers. | 2020-03-04 | 15:25:02 |
| We received reports of email processing delays in Remedy for ticket creation and updates. | Technicians are investigating. | 2020-03-04 | 14:39:13 |