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Performance Issue: Outlook on the Web (Light Version) Search Issues

Last Updated:
2020-01-31 11:45:37
Event:
2020-01-31 11:41:00
Status:
Open
Brief Description:
Users of the light version of Outlook on the web have reported issues when trying to use the Search feature. IT staff have confirmed the issue and are consulting Microsoft for more information.
User Impact:
N/A
Workaround:
Those who encounter problems with the light version of Outlook on the web are advised, if possible, to switch to the standard version of Outlook on the web. This can often be achieved simply by signing out of the Office account, updating the internet browser to a supported version, then signing in again.

Microsoft advises users who are unable to upgrade to a supported browser version to consider using Outlook’s desktop or mobile device clients instead.
Current Status:
IT staff have confirmed the issue and are consulting Microsoft for more information.
Services Affected:
Email and Calendar
Subsites Affected:
Outlook on the Web
Full Description:
Users of the light version of Outlook on the web have reported issues when trying to use the Search feature. IT staff have confirmed the issue and are consulting Microsoft for more information.

Those who encounter problems with the light version of Outlook on the web are advised, if possible, to switch to the standard version of Outlook on the web. This can often be achieved simply by signing out of the Office account, updating the internet browser to a supported version, then signing in again.

Microsoft advises users who are unable to upgrade to a supported browser version to consider using Outlook’s desktop or mobile device clients instead.



Timeline of Changes

Description Current Status Date Time
Users of the light version of Outlook on the web have reported issues when trying to use the Search feature. IT staff have confirmed the issue and are consulting Microsoft for more information. Those who encounter problems with the light version of Outlook on the web are advised, if possible, to switch to the standard version of Outlook on the web. This can often be achieved simply by signing out of the Office account, updating the internet browser to a supported version, then signing in again. Microsoft advises users who are unable to upgrade to a supported browser version to consider using Outlook’s desktop or mobile device clients instead. IT staff have confirmed the issue and are consulting Microsoft for more information. 2020-01-31 11:45:37