Unplanned Outage: Sending document for signature from Box to Adobe Sign giving error
Last Updated:
2019-11-12 19:31:26
Event:
2019-11-12 15:38:00
Status:
Closed
Brief Description:
Users are reporting that the option to send a document from Box to Adobe Sign for signature to Adobe Sign are getting a 500 error. The error has been reported to the vendor.
Current Status:
Adobe has notified us that they have resolved the problem; Sending documents for signature from Box is working again.
Services Affected:
Electronic Signature
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Users are reporting that the option to send a document from Box to Adobe Sign for signature to Adobe Sign are getting a 500 error. The error has been reported to the vendor. | Adobe has notified us that they have resolved the problem; Sending documents for signature from Box is working again. | 2019-11-12 | 19:31:26 |
| Users are reporting that the option to send a document from Box to Adobe Sign for signature to Adobe Sign are getting a 500 error. The error has been reported to the vendor. | Adobe continues to investigate the issue. | 2019-11-12 | 16:52:20 |
| Users are reporting that the option to send a document from Box to Adobe Sign for signature to Adobe Sign are getting a 500 error. The error has been reported to the vendor. | CIT is investigating | 2019-11-12 | 15:41:00 |