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Performance Issue: Lyris E-List and Bulkmail

Last Updated:
2019-11-08 07:23:55
Event:
2019-11-07 20:49:00
Status:
Closed
Brief Description:
As a result of the server farm network issues Thursday, November 7, 2019, there is a significant queue of unsent e-list and bulk email in the Lyris service. It will take several hours for all mail to be sent and there may be delays in delivery.
User Impact:
Delays in e-list and bulk email delivery.
Workaround:
There is no workaround for this issue
Current Status:
E-list and bulk email queues are processing.
Services Affected:
Mass Email
Subsites Affected:
Bulkmail
E-lists (Lyris)
Full Description:
As a result of the server farm network issues today (Thursday, November 7, 2019), there is a significant queue of unsent e-list and bulk email in the Lyris service. It will take several hours for all mail to be sent and there may be delays in delivery while this occurs. All affected mail should be delivered and performance should be back to normal by the early morning hours of Friday, November 8.



Timeline of Changes

Description Current Status Date Time
As a result of the server farm network issues today (Thursday, November 7, 2019), there is a significant queue of unsent e-list and bulk email in the Lyris service. It will take several hours for all mail to be sent and there may be delays in delivery while this occurs. All affected mail should be delivered and performance should be back to normal by the early morning hours of Friday, November 8. E-list and bulk email queues are processing. 2019-11-07 20:52:45